Project Management Implementations Manager

Title: Manager, Client Implementation Project Management

Location: Remote-US

Salary: Up to $160K + STIP

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What You Can Expect From Us
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The Manager, Client Implementation Project Management owns and runs PSI’s client implementation project management team, leading and developing the Project Managers and Senior Project Managers who deliver client implementations end to end. This is PSI’s client-facing implementation project management function focused on onboarding new clients and delivering existing-client projects onto PSI technology and operational workflows. The role is defined by ownership and sound judgment: the successful candidate takes full accountability for the team and its delivery while shaping the standards and operating model the team works to.

The Manager holds accountability for the performance, capacity, and professional growth of the team, as well as for the quality, consistency, and predictability of delivery against cost, schedule, quality, customer satisfaction, and outcome targets.

The Manager balances direct people management with portfolio oversight—allocating resources, managing workload and priorities across the team, coaching project managers through complex or at-risk engagements, and serving as a point of escalation for internal and external stakeholders. The Manager is also expected to be hands‑on when needed: stepping directly into a project to lead it in the absence of a project manager, and bringing deep technical understanding of PSI’s product suite, configurations, and integrations to guide successful delivery.

The role partners closely with commercial, product, operations, solutions, and proposals teams to ensure delivery aligns with PSI’s strategic goals and client commitments, while continuously improving project management standards, tools, and governance.

A core part of the role is strategically determining the right project management processes and standardizing them across the team—establishing consistent practices for how every project manager plans, communicates, and delivers, and building the tracking and reporting infrastructure that gives the business clear visibility. The Manager is also responsible for resourcing strategically across the full portfolio, spanning existing-client upsell projects as well as brand-new client implementations, and for supporting the sales cycle by shaping credible implementation timelines and confidently representing PSI’s implementation approach to prospects.

• Takes full ownership of the client implementation project management team making sound, timely decisions and setting direction.

• Sets the strategic vision and direction for the client implementation project management function, translating PSI’s business strategy and growth priorities into a clear operating model, roadmap, and set of goals for the team.

• Thinks ahead of…