Sr. Manager - Procurement Services

US - Remote

Full time

JR3814

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

The Senior Manager of Procurement Services is responsible for leading complex, high-visibility customer engagements while helping lead a team focused on excellence and continuous improvement. This role supports initiatives including negotiation support, application rationalization, renewal optimization, demand management, vendor consolidation, and process re‑engineering.

• Lead procurement solution delivery for customers, applying strong attention to detail and an analytical mindset while effectively guiding executive‑level discussions.

• Support complex vendor negotiations focused on spend reduction and optimization of contractual terms.

• Conduct detailed data analysis and generate actionable insights to help procurement teams realize savings and establish effective governance frameworks.

• Support leadership in managing portions of the procurement delivery team, fostering a culture of excellence, collaboration, and continuous improvement.

• Contribute to process improvement, training, and solution development with the goal of growing the practice year over year, exceeding customer commitments, and achieving strong customer satisfaction (CSAT) results.

• Lead and influence cross‑functional teams across the workstream and support additional cross‑sell and upsell opportunities.

• Oversee the development and delivery of sales tools, resources, and training programs that strengthen understanding within SHI and among clients of the value our solutions provide.

• Build and maintain trusted relationships with senior internal stakeholders, executive‑level customer contacts, delivery resources, partners, sales architects, and others to drive organizational success.

• Identify and mitigate delivery risks through comprehensive risk management strategies and contingency planning.

• Report on performance and strategic initiatives to senior leadership, providing insights and recommendations to support future planning.

• Strategic Thinking:
  Ability to analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

• Leadership:
  Ability to lead team initiatives, inspire others to take on leadership roles, and foster a culture of shared responsibility and continuous improvement.

• Communication:
  Ability to model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to strengthen their communication skills.

• Collaboration:
  
  Ability to lead complex team projects, inspire effective collaboration, and foster a culture of mutual respect and shared purpose.

• Problem‑Solving:
  Ability to lead strategic problem‑solving initiatives, develop others’ problem‑solving capabilities, and foster a culture of proactive problem‑solving.

• Customer‑Centric Mindset:
  Ability to lead strategic initiatives focused on improving the overall customer experience, while inspiring and mentoring others to adopt a customer‑centric approach and fostering a culture of customer focus throughout the organization.

• Results Orientation:
  Ability to foster a results‑oriented culture across the organization by setting high standards and holding individuals accountable for achieving results.

• Adaptability:
  Ability to drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.

• Strategic Implementation:
  Ability to lead the development and execution of strategic plans and new solutions and drive organizational change…