Social Services Case Worker

Description

The Salvation Army

Helena Corps

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team.

In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

Receives requests for direct assistance over the phone and/or via email from community partners and providers. Works in coordination with pre-screening from the Intake Receptionist for individuals and families seeking a variety of assistances over the counter. Prepares assistances such as: utilities, transportation, gas, rental and other emergency assistances as approved by Programs Manager. Case manages Pathway of Hope program clients.

• Answer incoming phone calls and determine the most appropriate resolution.
• Prepare and process all approved service vouchers; utility assistance, rental assistance, transportation request, gas, etc.
• Create case files as appropriate in Well Sky database.
• Maintain and update client information.
• Generate reports as needed.
• Receive and respond to correspondence.
• Provide administrative support to department head.
• Assist with intake and front desk as needed and or directed.
• Perform other administrative functions as requested.

• Bachelor’s degree or higher or equivalent in social work or related field.
• Minimum of one year of experience in one or more of the following fields: social work, customer service, and working with at-risk or in-need population.
• Knowledge of local resources and demonstrates ability to effectively make referrals as needed.

• Detail oriented and attention to detail
• Team player
• Strong use of the English language in verbal and written communication (Spelling – 90%, Grammar – 85%)
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• General accounting or bookkeeping knowledge
• Strong analytical and research skills
• Proficient typing skills (60 words per minute)
• General knowledge of business protocols
• Ability and willingness to keep information confidential

• Microsoft Word and Excel required
• Internet research essential
• OUTLOOK helpful
• Working knowledge of integrated database applications and ability to use new software programs with basic training

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 25 lbs. (usually file boxes).
• Ability to access and produce information from a…