Director, Platform Software Engineering

• Does this position require a security clearance? No
• Years 10+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Your team will create the systems, workflows, service context, and safety controls that enable engineers and AI agents to understand services, automate repeatable work, safely make and validate changes, and improve production reliability over time.

You will set the technical and delivery direction for the platform, hire and develop a high-performing Nashville and Seattle based engineering teams, and partner closely with OCI service owners to turn fragmented operational knowledge and manual processes into reusable capabilities. Success means delivering practical AI-enabled engineering solutions that reduce operational toil, improve service resilience, and make OCI services easier and less costly to evolve and operate.

Key Responsibilities

Platform Software Development:

Define platform strategy for a group, aligning runtimes, SDKs, and integration frameworks to interoperable, multi-tenant standards.

Govern cross-group compatibility and security controls with SRE/security partners; approve high-risk migrations and deprecations.

Own group-wide resilience and capacity objectives; institutionalize rollout, canary, and rollback patterns across services.

Software Development and Coding
- Design, Testing, and Optimization:

Defines key elements for leads and/or teams to design multiple software solutions and identify and analyze requirements to ensure alignment with business and organizational goals.

Applies broad understanding of other areas within the organization to develop and guide new software features and enhancements following design specifications, ensuring accessibility, and to develop documents to clarify software design and code.

Leads design and specification reviews to drive improvements across multiple projects/programs.

Utilizes conceptual thinking to direct leads and/or teams for conducting debugging and troubleshooting to identify and fix software issues.

Directs leads and/or teams to implement software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging.

Drives the optimization of design and development practices to improve performance across products and domains, ensuring adherence to organizational goals in execution of business priorities.

Directs teams in troubleshooting and resolving issues related to application programming interface (API) functionality and integration.

Directs teams to implement API versioning, lifecycle, and interoperability strategies.

Software Architecture
- Software System Structural Design:

Directs teams to design and develop software, systems, and services.

Coaches managers to provide technical guidance and domain expertise in software architecture decisions and best practices.

Utilizes conceptual thinking to direct teams in conducting periodic reviews and ensures adherence to architectural standards.

Collaborates with cross-functional teams and stakeholders within and outside the organization to align and build software architecture with business and/or customer goals and priorities in focus.

Directs teams to implement performance optimization and scalability strategies in software design.

Defines processes and approaches to conduct regular technology research and evaluation for architectural enhancements.

Issue/Defect Collaboration
- Software Products Support:

Collaborates with stakeholders within and outside of organization, including executive leadership, to understand customer issues and align solutions.

Directs teams to provide technical guidance and appropriately prioritize support to customers regarding reported issues.

Leads teams and sets direction to advocate for customers' interests and suggests product enhancements based on feedback.

Influences multiple teams to ensure customer satisfaction through timely resolution of issues and effective communication.

Directs the implementation of training for customer issue and/or defect handling processes.

Leads the investigation and troubleshooting of complex and broadly reaching product maintenance issues to ensure customer agreement on short- and long-term solutions.

Practices and Standards Compliance
- Security and Compliance:

Collaborates with teams and leadership to establish, follow, and enforce…