Front Desk Administrator

Job title:

Front Desk Administrator

Full-time role, 37.5 hours a week. Faslane, Helensburgh. Due to the nature of this role, you must be eligible for UK Security Clearance at SC level.

Help get better trained personnel to the front line faster. The primary purpose of this role is to greet visitors onto the site and deliver exceptional customer service assistance, whilst also providing training course administrative support as required.

The role will involve working 37.5 hours a week, 7.5 hours per day on a 2 week rota basis:

• Week 1 - 7am – 3pm
• Week 2 – 10am – 6pm

This role is fixed‑term covering maternity for 12 months.

• Ensuring all calls are answered in a professional and timely manner and redirected as appropriate.
• Welcoming visitors on site and signpost as necessary to the relevant department.
• Receiving, sorting and dispatching mail and action any deliveries.
• Ensuring building security is maintained/adhered to at all times. All visitors will be required to be recorded and logged appropriately on entry and exit of the building.
• Ensuring digital welcoming screen is updated daily with course arrival information and welcoming message for expected visitors/guests.
• Responsible for ensuring all relevant Ministry of Defence (MOD) databases are kept updated
• Providing administration support to the training course teams

• Previous Front of House/Receptionist or Administration experience
• Team player with initiative to work independently
• Excellent communication skills both verbal and written
• Confident with the ability to engage with customers and other teams.
• Good administration skills
• Knowledge of MS Office and openness to learn different IT applications
• Ability to work shift pattern and weekends

Selborne is a bold, £1 billion, 12-year transformation of Royal Navy training, led by Capita and a powerhouse consortium known as Team Fisher — including Raytheon UK, Fujitsu, and the University of Lincoln. Together, we're modernising military education with cutting‑edge tech like simulators and data analytics, all under a collaborative "one team" approach with the Royal Navy. It’s a shared mission to deliver smarter, more effective training for sailors and marines across the naval enterprise.

To learn more please visit:
Royal Navy education & training Selborne | Careers at Capita

• A salary of £24,500
• Enjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks — all designed to support your wellbeing and personal growth.
• Access to onsite gym, including facilities such as swimming pool and ski slope
• Onsite, secure parking
• Catering facilities and shops accessible
• Joining a great team as part of a large and exciting project within The Royal Navy.

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #Careers With Purpose

Customer first, always? Fearless innovation ✅ Achieve together Everyone is valued

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Capita is committed to an inclusive, barrier‑free recruitment process. We’re a Disability Confident employer and welcome applications from everyone. If you need adjustments during the recruitment process, please contact us at rea or call  For more on equal opportunities and available adjustments, visit the Capita Careers website.

For general queries, email

Location: Helensburgh, United Kingdom

Time Type: Full time

Contract Type: Fixed Term (Fixed Term)