Facilities & Support Services Co-ordinator

We're looking for an engaging individual who is known for their exceptional organisational skills along with a love for supporting others. Working as part of a passionate team, you'll play an integral role to the property.

We're looking for an engaging individual who is known for their exceptional organisational skills along with a love for supporting others. Working as part of a passionate team, you'll play an integral role to the property. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.

You’ll be based at our small, Friendly office at Penrose Bunkhouse in Chyvarloe, supporting the National Trusts Lizard and Mid Cornwall Portfolio. Around ten colleagues are based in the office, with staff and volunteers regular joining us for meetings and collaborative working, creating a welcoming and supportive Atmosphere.

As the Facilities and Support Services Coordinator, you’ll provide essential day-to-day coordination and support for the property office, helping to ensure our facilities, services and administrative arrangements run smoothly. You’ll work closely with colleagues across the portfolio, coordinating practical support, responding to day-to-day needs and helping create an effective working environment for staff and volunteers.

Penrose is a truly special place to work. Surrounded by beautiful countryside and coastline, you’ll enjoy an inspiring setting while being part of a close-knit team that values kindness, collaboration and supporting one another. We take pride in creating an inclusive workplace where everyone is welcomed, respected and encouraged to bring their ideas and experience to the team.

For more information about our property please visit

You’ll provide a comprehensive administration service and assist in the wider Herefordshire team, ensuring the property is a wonderful place for all to volunteer and work. There is some cleaning involved, ensuring our back offices and staff toilets are also presented correctly, but you'll mainly be the go-to person for assistance, also supervising contractors on site. You’ll work closely with all members of staff and volunteers on site, using your skills and expertise to support the operation.

You'll be ensuring contractors are supervised on site, as well as looking after people and logistics. You’ll also be confident using a variety of IT packages to keep accurate records, ensuring compliance is adhered too, using National Trust systems, and writing internal communications. You'll be working with a wide range of team members and will be the first person on the phone for general enquires.

You'll be making sure the staff and volunteer areas are the best they can be.

• well organised and have an attention to detail
• able to multi-task and prioritise your own workload
• committed to high standards of presentation and cleanliness
• a great team player
• confident in written and verbal communication, and comfortable communicating with people at all levels
• flexible and customer focussed with strong customer service skills
• experienced in a Business Support environment; along with facilities or office responsibility
• IT confident, as you'll be using Word, Excel, Outlook, and National Trust systems

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we…