IMOS On-Site Support Manager; Culdrose

Job Description:

Your impact

Could you lead a professional on-site technical support service at the Culdrose facility? If so, your next role could be the On Site Support Manager.

Reporting to the Technical Support Services Manager, you will deliver and maintain a professional, responsive, and cost-effective IMOS On-Site Technical Support Service that consistently fulfils contractual obligations and meets customer performance expectations.

You will serve as the principal interface between Product Support Engineering (PSE) and the customer at the Merlin Main Operating Base (MOB) and Merlin Depth Maintenance Facility (MDMF) at RNAS Culdrose, ensuring comprehensive understanding of customer requirements and the delivery of high-quality technical support solutions that promote customer satisfaction and confidence.

This position is a JFF level 7.

Location – RNAS Culdrose, Helston, Cornwall, full time, with occasional travel to Yeovil.

What you will do as the On Site Support Manager:

Service Delivery

• Lead all on-site technical support at the MOB and MDMF.

• Manage the Merlin On-Site Support Team (MOSST) to deliver IMOS Technical Support in line with customer and contractual requirements.

• Coordinate with the TSS Manager, Base Support Manager, and Merlin Delivery Team to ensure an integrated IMOS Technical Services solution.

• Maintain a professional, responsive service that meets performance targets and customer expectations, communicating requirements to the Engineering Design Authority (EDA).

• Collaborate with MEREA, Design Organisation, and logistics teams to resolve technical and airworthiness issues swiftly.

• Serve as the primary interface for all industry functions supporting MOB/MDMF operations, resolving issues affecting aircraft availability and effectiveness.

• Ensure compliance with regulations and adherence to best practices.

• Represent the EDA at key meetings, reviews, and user forums.

• Support IOS and Rotary Wing Enterprise (RWE) initiatives to improve service delivery and business growth.

Resource Management

• Manage the TSS and Service Engineering Teams, overseeing performance, roles, and responsibilities.

• Oversee utilisation and integration of Repair Design capabilities to improve support effectiveness.

• Ensure staff are trained, equipped, and resourced to meet operational goals.

Communication

• Represent MOSST at customer and stakeholder meetings to ensure needs are understood and met.

• Maintain clear communication with IMOS logistics and aircraft provision teams, ensuring visibility and accountability.

• Provide accurate, timely updates on technical issues and progress for IMOS reporting.

• Foster proactive collaboration between MOSST, MDMF, ILOC/LOGOPS, and squadrons to improve technical and supply chain performance.

Continuous Improvement & Business Development

• Drive improvements in aircraft and component availability, reliability, and cost-effectiveness.

• Develop MOSST operations for stability, sustainability, and alignment with IMOS Measures of Effectiveness (MoE).

• Support initiatives in fleet health recovery, corrosion management, maintenance optimisation, and product improvement.

• Collaborate with IOS SLICT to enhance capabilities and service delivery.

What you’ll bring

• Educated to at least HNC level in a relevant engineering related subject. Alternatively, to have completed a recognised engineering apprenticeship followed by a period of employment.
• In-depth technical knowledge of UK Merlin aircraft operations and maintenance support.
• Understanding of IMOS contracts, sub-primes, and key supplier relationships.
• Familiar with UK MoD defence standards, support procedures, asset systems, and commercial practices.
• Experienced with MoD and Leonardo UK (LDOUK) technical support tools and processes.
• Knowledge of Leonardo Helicopters and LM Design Authority structures and workflows.
• Strong communication and leadership skills; able to influence and lead integrated teams.
• Broad understanding of business, commercial, technical, and procurement functions.
• Proven cross-departmental collaboration to achieve strategic goals.
• Proficient in IT systems and applications.

This is not an exhaustive list, and we are…