Senior Client Support Accountant

SENIOR CLIENT SUPPORT ACCOUNTANT  RECHARGES
Trinity Estates | £Competitive | Hybrid/Hemel Hempstead
ROLE OVERVIEW
This is a high ownership accounting role within a growing utilities recharge function, responsible for ensuring complex utility billing and reconciliations are delivered accurately, compliantly and on time across a large residential portfolio.
We need someone who is commercially aware, highly organised and confident managing financial data at volume without losing attention to detail.
Youll take responsibility for utility recharge processes across multiple developments, ensuring costs are accurately allocated, reconciled and recovered, while building strong working relationships with internal teams, billing providers and customers.
This role suits someone who enjoys accountability, takes pride in accuracy and wants to be trusted to manage their workload properly rather than being micromanaged.
ROLE EXPECTATIONS
This is a fast paced role that requires strong financial accuracy, sound judgement and the ability to manage competing priorities confidently.
Youll be expected to spot discrepancies early, resolve issues quickly and maintain high standards across billing, reconciliations and reporting.
Success in this role comes from being proactive, dependable and capable of handling large volumes of financial information while maintaining excellent service standards.
You will need to communicate confidently with both internal and external stakeholders and remain calm under pressure when managing deadlines and queries.
WHAT SUCCESS LOOKS LIKE
Youll be successful in this role if:
Utility billing is accurate, timely and consistently compliant
Reconciliations are completed cleanly with minimal discrepancies
Costs are correctly allocated and fully recoverable
Queries are resolved quickly and professionally
Internal stakeholders trust the accuracy of your reporting
Processes become more efficient and better controlled over time
Customers receive a professional and responsive service
HOW YOULL SPEND MOST OF YOUR TIME
Most weeks, youll be:
Managing utility recharge billing across residential developments
Reviewing utility usage data, supplier invoices and recharge calculations
Reconciling utility income and expenditure accounts
Monitoring incoming funds from external billing providers
Supporting the preparation and review of Heat and EV charging tariffs
Investigating discrepancies and resolving billing queries
Producing accurate financial and operational reporting
Liaising with customers, developers, suppliers and internal teams
Monitoring utility meter issues and supporting resolution activity
Improving processes, controls and overall team efficiency
Prioritising workload to meet Service Level Agreements and deadlines
WHO THIS ROLE IS FOR
This role suits someone who:
Takes ownership and delivers consistently accurate work
Is naturally organised, methodical and detail focused
Enjoys problem solving and working with financial data
Communicates professionally and confidently with stakeholders
Can manage pressure, deadlines and competing priorities effectively
Works well independently while contributing positively within a team
Wants to develop within a growing and commercially focused business
EXPERIENCE THAT HELPS

Experience with in accounting, finance administration or utility billing
Strong understanding of double entry bookkeeping
Knowledge of accruals and prepayments
Intermediate to advanced Microsoft Excel skills
Experience handling high volumes of financial data
Utilities billing, service charge or heat network experience would be advantageous
Experience investigating financial discrepancies and resolving queries
AAT studies or equivalent accounting qualification beneficial but not essential
GCSE Maths and English grades A-C or equivalent
WHAT WE OFFER
Competitive salary, aligned to experience
24 days holiday plus bank holidays
Pension scheme
Vitality private healthcare
Perkbox membership with discounts across retail, travel and entertainment
Fully funded training and professional development, including paid study leave
Employee referral scheme
Annual salary review
Free eye tests and Cycle to Work scheme
Long service award
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