Tenant Services Administrator

Reference:
MAY

Expiry date: 09:58, Thu, 25th Jun 2026

Location:

Hemel Hempstead

Benefits:
Pension, Bonus, Car Parking, On Site Gym

Are you passionate about delivering excellent customer service and providing vital administrative support in a fast-paced environment? Hightown Housing Association is seeking a dedicated Tenant Administration Assistant to join our friendly and dynamic Housing Team.

In this role, you’ll be the first point of contact for internal and external customers, ensuring a professional, customer-focused experience. You’ll also play a key part in supporting Housing Officers with a wide range of administrative tasks that help us deliver high‑quality housing services.

• Provide administrative support to Housing Officers, including communications, mail merges, and newsletters.
• Respond to general housing enquiries such as pet permissions, anti‑social behaviour reports, parking, and tenancy changes.
• Process mutual exchange applications, liaising with other landlords and coordinating the process.
• Liaise with internal departments and external agencies to resolve housing management issues.
• Assist in preparing reports and statistics.
• Maintain accurate tenancy records and customer contact logs.
• Deliver general administrative tasks such as typing, filing, scanning and updating records.
• Collaborate with departments like Income Recovery, Lettings and Property Services to resolve enquiries at first contact.
• Support Housing Officers during visits and resident involvement events.
• Provide reception cover and handle calls for Housing Officers during absences.

• Strong administrative and IT skills, including Microsoft Office (Outlook, Word, Excel).
• Confident in delivering professional customer service and using initiative.
• Experience in housing administration (social or private sector) is desirable.
• Familiarity with managing systems and making day‑to‑day decisions in an office environment.
• Committed to delivering excellent service and upholding Hightown’s values.
• Collaborative and supportive team player.

• Opportunities for career growth and development.
• Work in a collaborative and supportive team environment.
• 33 days of annual leave including Bank Holidays (Pro rata).
• Salary of £11,067 per annum (£27,663 pro rata).
• Monthly attendance bonus.
• Life assurance cover (three times your annual salary).
• Access to favourable discounts and savings at high‑street retailers, gyms, restaurants and cinemas.
• Ongoing training opportunities to develop your career.
• Employee support and health & wellbeing services.
• Free access to on‑site gym.

Appointment to this position will be subject to satisfactory right‑to‑work and reference checks.

We are an Equal Opportunities & Disability Confident Employer.