Receptionist, Administrative​/Clerical

Receptionist

Department: Front of House

Employment Type: Full Time

Location: Kings Langley

Compensation: £17,485 - £34,970 / year

Front of House Receptionist — Premium Commercial Building & Occupier Experience

Location | Kings Langley | Schedule | Monday to Friday | 08:00–18:00 | Salary | £34,970 per year

We are looking for a warm, professional and service-minded Front of House Receptionist to create an exceptional first impression within a premium commercial office building.

This is a highly visible role where you will be the face of the building, welcoming tenants, visitors and contractors, maintaining a polished reception environment and helping to create a positive and lasting impression for everyone who uses the building.

You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front‑of‑house environment.

In addition to the core front‑of‑house responsibilities, this role may also include supporting communication, occupier engagement, newsletters, Canva, events and added‑value initiatives that enhance the overall tenant experience.

Role 1:
Monday to Friday 8am – 6pm - £34,970

Role 2:
Monday and Tuesday 8am – 6pm, Wednesday 8am – 1pm - £17,485

Role 3:
Wednesday 1pm – 6pm, Thursday and Friday 8am - 6pm - £17,485

• Providing a warm and professional welcome for tenants, visitors and contractors
• Managing busy periods confidently and courteously
• Supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
• Preparing refreshments for guests where required
• Supporting minor building queries and directing issues to the right parties
• Maintaining a reception environment that is organised, presentable and professional
• Supporting added‑value services and occupier experience initiatives where agreed for the building
• Carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process

• Communicating professionally with tenants, visitors, colleagues and service partners
• Producing short update reports and handovers as required
• Assisting with tenant messaging, notices and general building communication where required
• Preparing newsletters, occupier updates or promotional communications where required
• Using agreed communication tools, including Canva where appropriate, to support tenant engagement

• Maintaining high standards of presentation, conduct and reliability
• Ensuring consistent attendance and punctuality
• Following building procedures and supporting health and safety standards
• Representing the building and LAH in a professional and positive manner at all times

• Managing the reception confidently on a day‑to‑day basis
• Prioritising tasks effectively during busy and quieter periods
• Using initiative and judgement appropriately
• Escalating issues to the right person when needed
• Liaising with contractors, cleaners, security and building management to help maintain standards
• Researching and introducing suitable added‑value ideas where agreed
• Helping to coordinate occupier engagement, pop‑up or community initiatives where required
• Using judgement to identify issues on site and escalating them appropriately to building management or service partners

Success in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.

• Autonomy and ownership
• Interacting with people throughout the day
• Varied and fast-paced environments
• Problem solving and using initiative
• Presenting well and communicating confidently
• Bringing ideas and energy to the occupier experience

• Professionalism in presentation and communication
• A proactive, organised and calm approach
• Confidence working independently without close supervision
• The ability to use email, basic reporting tools…