Band 3 - Assistant Pathway Navigator - Paediatrics

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Main area Women's and Children's Services Grade 3 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week Job --11448-C

Department name West Herts
- General Staffing Site Hemel Hempstead, with occasional cover required at Watford Town Hemel Hempstead/Watford Salary £27,106 - £28,850 pa inc. HCA Salary period Yearly Closing 02/08/2026 23:59 Interview date 10/08/2026

Join our friendly Paediatric Services team and play an important role in supporting the smooth delivery of patient care.

This position provides comprehensive administrative support to Consultants, Pathway Navigators and Medical Secretaries, helping to ensure an efficient and responsive service for children and their families.

We are looking for a proactive, organised individual who enjoys working in a busy environment and communicating with a wide range of people.

This is a full-time role working across Watford General Hospital and Hemel Hempstead Hospital, Monday to Friday.

Interviews will be held on 10 August at Hemel Hempstead Hospital.

You will provide day-to-day administrative support, acting as a key point of contact for patients, colleagues and external organisations.

Duties include managing telephone and email enquiries, maintaining the shared paediatric inbox, distributing post, scanning and uploading documents to Cerner, preparing patient correspondence, and supporting reception when required.

You will also work closely with Outpatient Departments and Waiting List Coordinators to support appointment bookings, ensuring records and correspondence are accurate, up to date and processed promptly.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

You will work closely with Consultants, Pathway Navigators and Medical Secretaries to deliver a high-quality administrative service that supports excellent patient care.

The role involves building positive working relationships with patients, GPs, nursing teams, Service Managers, Outpatients, the Validation Team and colleagues across the Trust.

Core working hours are between 08:00 and 17:00, Monday to Friday, with your agreed hours discussed at interview.

This role requires cross-site working between Watford General Hospital and Hemel Hempstead Hospital.

• NVQ level 3 or AS-A levels, or equivalent experience

• Understanding of information governance issues
• Knowledge of patient administration systems, eg, Patient Centre and I-Reporter

• Experience of confidentiality and handling of patient information

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

Address Watford General Hospital
Vicarage Road
Watford
Hertfordshire
WD18 0HB

Telephone

Name Judit Kirpas Job title Deputy Service Manager of Paediatrics Email address  Telephone number