Resales Administrator

RESALES ADMINISTRATOR

Trinity Estates
• Competitive
• Hybrid - Hemel Hempstead (12 month fixed term contract)

You will play a pivotal role in keeping leasehold sales and purchases moving smoothly, acting as the go-to contact for sellers, buyers, estate agents and solicitors. You’ll prepare and issue information packs, answer pre-sale enquiries, process assignments and ensure our records and finances are updated accurately r work will reduce delays, keep residents informed and safeguard compliance for every transaction across our managed developments.

To set you up for success, you will be office-based in Hemel Hempstead for your first six months for hands‑on training, coaching and close team support. After that, you’ll move to a hybrid pattern with two days per week in the office. As part of the Odevo Group, you’ll benefit from established systems, clear processes and a supportive team culture that values accuracy, ownership and great service.

Most days, you will manage a busy shared inbox, triage and respond to solicitor and agent enquiries, and compile accurate, timely sales information packs. You’ll track cases from instruction to completion, raise and reconcile fees, update core systems and keep stakeholders informed so every sale progresses without unnecessary delay.

• Information packs issued accurately and on time, with minimal follow-up required.
• Clear, proactive updates to residents, solicitors and agents that keep cases moving.
• All fees, apportionments and completion statements raised, reconciled and recorded correctly.
• Case files fully documented with an auditable trail that meets company and legal standards.
• Inbox managed efficiently with priorities clear and agreed SLAs consistently met or exceeded.
• Positive feedback from stakeholders and fewer escalations due to your thoroughness and ownership.

• Preparing and issuing sales information packs (e.g., LPE1/FME1) and supporting documents.
• Responding to pre‑sale enquiries and coordinating information from internal teams and suppliers.
• Processing assignments, consents and deeds, and updating owner and property records on our systems.
• Calculating apportionments, raising invoices and receipts, and reconciling fees at completion.
• Managing a shared inbox, prioritising tasks and keeping a clear, accurate case pipeline.
• Chasing outstanding information and providing timely status updates to solicitors, agents and residents.

• You are detail‑focused, organised and comfortable juggling multiple cases to tight timelines.
• You communicate clearly and professionally, adapting your approach for residents, agents and solicitors.
• You enjoy structured processes and take pride in accurate documentation and data integrity.
• You stay calm under pressure, solve problems proactively and follow through to completion.

• Experience in property management, conveyancing administration or an estate agency support role.
• Familiarity with leasehold sales processes, assignments, service charge apportionments and related documents.
• Working with CRMs or case management systems, plus confident use of Outlook and Excel.
• Experience in a deadline‑driven, customer‑focused office environment with SLAs and shared inboxes.
• Handling sensitive information and maintaining compliance and audit‑ready records.

• Competitive salary
• 25 days holiday plus bank holidays
• Vitality private healthcare
• Free eye tests and Cycle to Work scheme
• Fully funded training and professional development, including paid study leave (up to £1,500)
• Employee referral scheme, up to £1,500
• Support for Army Reserve training

Trinity Estates is a leading residential property…