Receptionist Clerical Duties

Location: Belfast/Greater Belfast
Salary: £12.71 per hour About the Role:

MPA Recruitment are currently seeking a Receptionist with Clerical Duties on behalf of our client.

The successful candidate will provide a professional and efficient reception and administrative service within a busy healthcare environment, acting as the first point of contact for visitors, staff and service users.

This is a varied role combining reception, customer service, administration, security and health & safety responsibilities. The successful candidate will need to be approachable, organised and confident when dealing with a wide range of people, while maintaining confidentiality, dignity and professionalism at all times.

Reception & Customer Service

• Welcome, greet and direct visitors and staff to the appropriate location.
• Deal with telephone enquiries professionally and redirect calls where appropriate.
• Provide information and assistance to visitors and staff.
• Maintain up-to-date knowledge of services and activities.
• Provide a professional and welcoming reception service.
• Deal sensitively and appropriately with individuals who may have urgent or particular needs.
• Assist in managing and diffusing potentially difficult or aggressive situations.

Administration & Clerical Duties

• Provide general clerical and administrative support.
• Operate the reception area as a designated collection point for deliveries, parcels and other items.
• Check in external staff and visitors and issue visitor passes where required.
• Maintain accurate records relating to visitors and Centre activities.
• Provide a Help Desk service, including reporting maintenance and building faults and following up outstanding issues.
• Liaise with Support Services and other departments to assist with the smooth running of the service.
• Order stock and supplies as required.
• Take bookings for meeting, interview and accommodation rooms.
• Assist with communicating transport information for staff and visitors.
• Provide administrative support to Centre Management as required.
• Provide reception cover at other locations when required.

Security, Health & Safety

• Monitor reception and visible areas and respond appropriately to any concerns.
• Monitor CCTV where required and report any untoward incidents.
• Act as a point of contact for departments in accordance with security procedures.
• Deal with car parking queries and incidents, including damaged vehicles, blocked-in vehicles and lost or stolen property.
• Issue and collect keys and maintain appropriate records.
• Programme and reorder staff proximity readers where required.
• Support Centre Management with building safety and security systems.
• Assist the Centre Manager in their role as Nominated Fire Officer.
• Report accidents and incidents in line with relevant policies and procedures.
• Monitor First Aid boxes to ensure they are appropriately stocked.

Applicants must be able to demonstrate:

• 4 GCSEs at Grades A–C, including English Language and Maths, or equivalent/higher qualification, OR one year's experience in a clerical/administrative role.
• Experience using at least one Microsoft Office application or equivalent.
• Ability to work effectively as part of a team.
• Ability to use own initiative.
• Good organisational skills with the ability to prioritise workload.
• Effective communication skills.

Desirable Criteria

• Previous experience of working in a pressurised environment.

Skills & Attributes

The successful candidate will have:

• Excellent customer service and interpersonal skills.
• A professional and approachable manner.
• Strong organisational and time-management skills.
• The ability to remain calm and professional in a busy environment.
• Good attention to detail.
• The ability to work independently and as part of a team.
• A flexible…