Band 3- Appointment scheduler, Respiratory

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Main area Respiratory Grade Band 3 Contract Permanent Hours

• Full time
• Flexible working

Department name West Herts - General Staffing Site Hemel Hempstead Hospital Town Cross Site Salary £27,106 - £28,850 pa pro rata inc HCA Salary period Yearly Closing 14/10/2026 23:59

An exciting opportunity has arisen for a full time appointment scheduler to join the Respiratory Department at West Hertfordshire Hospitals NHS Trust.
We are seeking an enthusiastic, highly organised, and motivated individual to join our busy team as a Band 3 appointment scheduler. This role involves working cross sites collaboratively within an office environment, with responsibility for managing and prioritising a varied workload to ensure all receptionist and appointment booking duties are carried out efficiently, in line with clinical urgency and the Trust’s Patient Access Policy.
We are a hardworking, friendly, and flexible team, adapting to ever-changing demands, and are looking for someone who can bring the same positive and adaptable approach.
Working Monday to Friday.

The successful candidate will demonstrate excellent organisational skills, with the ability to manage and prioritise workload effectively. They will have first-class communication skills, maintaining a professional and approachable manner when speaking with patients and colleagues, along with a high level of attention to detail and accuracy in booking appointments and uploading documents on Cerner. An understanding of the sensitive nature of the work is essential, with the ability to handle patient information in the strictest confidence.

A flexible, proactive, and collaborative approach to work is also key. This role is predominantly supporting the TB and lung cancer service.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

The post holder will provide a comprehensive and efficient admin service within the Respiratory department across sites. This includes checking patients in on arrival, booking them in for appointments, and ensuring they are checked out appropriately after their clinic visit. The role also involves arranging follow-up appointments, scanning and uploading documents to Cerner Power Chart in line with the Trust’s Secure and Share Policy, and updating patient information on relevant systems as required.

The post also includes the booking of day case procedures within the department.
The post holder will communicate professionally with patients and their families, both faceto-face and over the phone, and will work closely with clinicians, nursing staff, service managers, and administrative colleagues to support the delivery of an effective and patient focused Respiratory service.

• Good standard of general education (GCSEs or equivalent, including English and Maths)
• NVQ Level 2/3 in Business Administration or equivalent experience

• Excellent organisational skills with the ability to prioritise workload
• Strong communication and interpersonal skills
• High level of accuracy and…