Band 3- Receptionist​/Appointment scheduler, Respiratory

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Main area Respiratory Grade Band 3 Contract Permanent Hours

• Full time
• Flexible working

Department name West Herts - General Staffing Site Hemel Hempstead Hospital Town Cross Site Salary £27,106 - £28,850 pa inc HCA Salary period Yearly Closing 14/10/2026 23:59

An exciting opportunity has arisen for a full time appointment scheduler to join the Respiratory Department at West Hertfordshire Hospitals NHS Trust.
We are seeking an enthusiastic, highly organised, and motivated individual to join our busy team as a Band 3 appointment scheduler. This role involves working cross sites collaboratively within an office environment, with responsibility for managing and prioritising a varied workload to ensure all receptionist and appointment booking duties are carried out efficiently, in line with clinical urgency and the Trust’s Patient Access Policy.
We are a hardworking, friendly, and flexible team, adapting to ever-changing demands, and are looking for someone who can bring the same positive and adaptable approach.
Working Monday to Friday.

PLEASE NOTE THAT SPONSORSHIP IS NOT ELIGIBLE FOR THIS POST.

The successful candidate will demonstrate excellent organisational skills, with the ability to manage and prioritise workload effectively. They will have first-class communication skills, maintaining a professional and approachable manner when speaking with patients and colleagues, along with a high level of attention to detail and accuracy in booking appointments and uploading documents on Cerner. An understanding of the sensitive nature of the work is essential, with the ability to handle patient information in the strictest confidence.

A flexible, proactive, and collaborative approach to work is also key.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

The post holder will provide a comprehensive and efficient admin service within the Respiratory department across sites. This includes checking patients in on arrival, booking them in for appointments, and ensuring they are checked out appropriately after their clinic visit. The role also involves arranging follow-up appointments, scanning and uploading documents to Cerner Power Chart in line with the Trust’s Secure and Share Policy, and…