Parts Advisor

Location: Hemel Hempstead
Salary: £35,100 per annum
Contract: Permanent, Full-Time
Shift:Monday - Friday 730am - 5pm (1 in 4 Saturdays 8am - 12pm)

Are you an experienced Parts Advisor with a passion for the commercial vehicle industry? We’re looking for a motivated and customer-focused Parts Advisor to join the team in Hemel Hempstead, supporting both heavy and light commercial vehicles.

This is a fantastic opportunity for someone with a strong knowledge of vehicle parts, excellent communication skills and a proactive approach to delivering outstanding customer service.

As a Parts Advisor, you will play a key role in ensuring the smooth running of the parts department, helping customers and workshop technicians identify and source the correct parts for a wide range of commercial vehicles.

Key Responsibilities:

Identifying, sourcing and supplying parts for heavy and light commercial vehicles.

Providing excellent customer service to both internal and external customers.

Advising customers on parts availability, pricing and suitable alternatives.

Processing parts orders, deliveries and stock enquiries.

Maintaining accurate stock records and ensuring the parts department is well organised.

Liaising with suppliers to source parts efficiently and cost-effectively.

Supporting the workshop team to ensure repairs and servicing are completed efficiently.

We’re looking for someone who:

Has previous experience in a Parts Advisor or similar automotive parts role.

Has knowledge of commercial vehicle parts, ideally covering both heavy and light vehicles.

Has excellent customer service and communication skills.

Is organised, reliable and able to work well under pressure.

Can work effectively as part of a team while using their own initiative.

Has good attention to detail and a practical, problem-solving approach.

Monday to Friday working hours

Alternate Saturday mornings

The opportunity to develop your career within the commercial vehicle industry

• Overtime paid at x1.5

Monday to Friday: 7:30am – 5:00pm

Alternate Saturdays: 8:00am – 12:00pm

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