Defence Account Manager General Business - Smiths Detection

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

The Defence Account Manager is responsible for managing and expanding relationships with clients in the defence sector, focusing on Smiths Detection CBRNE technology solutions (Chemical Biological Radiological Nuclear Explosives). The role requires a deep understanding of defence industry requirements and the ability to align company offerings with client needs. This position involves driving sales growth, maintaining customer satisfaction, and ensuring compliance with relevant regulations.

Key Responsibilities:

Account Management:

• Identify and pursue new sales and business opportunities within the defence sector, including new markets, products, and partnerships.
• Act as the primary liaison between the company and its defence clients, ensuring their needs are understood and met.
• Conduct regular client meetings to discuss ongoing projects, future needs, and potential new opportunities.
• Work in close partnership with the sales order intake team to ensure timely and accurate delivery of quotations and sales proposals to prospects.
• Together with the Defence Business Development Manager, develop and implement strategic account plans to achieve sales targets and expand market share.
• Prepare and deliver compelling presentations and proposals tailored to the unique needs of defence clients.
• Technical Expertise & Product Knowledge:
• Maintain a deep understanding of the company’s defence technology offerings, including IMS, CBRNE, and digital solutions.
• Provide clients with expert advice and guidance on the best solutions to meet their specific defence needs.
• Collaborate with the technical team to ensure the successful implementation and integration of technology solutions.

Compliance & Regulations:

• Ensure all sales activities and client interactions comply with relevant defence industry regulations and company policies.
• Stay informed of changes in defence procurement processes, export controls, and other regulatory requirements.

Customer Satisfaction & Support:

• Monitor customer satisfaction levels and work proactively to resolve any issues or concerns.
• Coordinate with the customer support and service teams to ensure timely and effective delivery of products and services.
• Collect and analyse client feedback to improve offerings and customer service.

Reporting & Analysis:

• Provide regular reports to senior management on account performance, sales forecasts, and market trends.
• Analyse market conditions and competitor activities to identify risks and opportunities.

Qualifications:

• Proven experience in account management or sales within the defence or technology sectors.
• Strong understanding of defence technology, procurement processes, and industry regulations.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness to travel as needed to meet with clients and attend industry events.
• SC Cleared or Eligible to obtain SC Clearance.

Preferred Skills:

• Experience working with government contracts and defence procurement.
• Familiarity with military concepts of operations relating to CBRNE technologies.
• Strong problem-solving skills and the ability to think strategically.

Working Conditions:

• This role will require…