CPS Technical Manager

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

CPS Technical Manager – responsible for technical leadership of CPS Operations and Sales teams in Hemel Hempstead.

• Act as the primary technical expert for the CPS Operations and Sales teams, supporting service delivery, customer projects, and business development activities.
• Ensure maintenance, installation, repair and commissioning activities are delivered safely, efficiently and to the highest quality standards.
• Provide technical guidance and support for complex customer issues, escalations and non‑standard requirements, driving timely resolution and customer satisfaction.
• Attend site surveys to assess technical requirements, identify potential risks and develop effective service solutions.
• Plan and coordinate the availability of parts, tools and test equipment required for scheduled service activities.
• Brief Service Engineers and subcontractors on project requirements, technical specifications, RAMS and safety expectations before works commence.
• Manage the emergency call‑out rota, support the training of on‑call engineers and provide technical assistance during critical service situations.
• Review subcontractor RAMS and ensure compliance with health, safety, environmental and regulatory requirements.
• Deliver small projects and maintenance works on time and to specification.
• Build and maintain strong relationships with customers, suppliers and key stakeholders.
• Develop and maintain technical procedures, standards and documentation to support operational excellence.
• Lead technical investigations, support warranty claims, perform root cause analysis and drive continuous improvement initiatives.
• Support business growth through technical innovation, process improvements and service enhancements.

• City & Guilds Level 3 Electrical Installation qualification (or equivalent) – essential.
• Proven experience working with LV Switchgear or similar Critical Power equipment – essential.
• Strong background in electrical maintenance, service delivery, commissioning, engineering or operational environments.
• Previous experience in a Technical Manager, Engineering Manager, Service Manager or similar leadership role – preferred.
• Demonstrated ability to provide technical leadership, mentor engineers and support operational teams.
• Experience managing resources, planning workloads and controlling budgets.
• Strong customer‑facing skills with experience resolving technical challenges and managing escalations.
• Knowledge of health and safety regulations, safe systems of work and compliance requirements within an engineering environment.
• Experience with Thermal Imaging/Thermography – advantageous.
• Strong analytical and problem‑solving skills, including experience conducting technical investigations and root cause analysis.
• Excellent communication skills with the ability to engage effectively with customers, suppliers, subcontractors and internal stakeholders.
• Self‑motivated, flexible and detail‑oriented, able to perform effectively in a fast‑paced environment.
• HNC/HND, NVQ Level 4/5, Degree or equivalent qualification in Engineering, Technical Services, Operations Management or a related discipline – preferred.
• Level 1 Thermography qualification and current ESC Card – advantageous.
• Full UK Driving Licence – essential.

• Competitive salary and benefits package.
• Merit‑based annual pay review.
• Enhanced annual leave.
• Employee recognition scheme and long‑service awards.
• Referral bonus.
• Volunteer days.
• Group Life Insurance, including death‑in‑service payment and access to a virtual GP service 24/7/365 days a year.
• Sick pay scheme.
• Cycle to Work scheme.
• Enhanced maternity/paternity leave.
• Flexible, remote or hybrid work based on your job function.
• Travel opportunities (role dependent).
• Support in your well‑being by access to an…