Service Manager

Overview

Service Manager – Hemel Hempstead. Competitive salary + excellent benefits.

Ready to take full control of a busy, high-performing service operation? We are working with a leading plant hire business in Hemel Hempstead seeking a confident, hands-on Service Manager to lead from the front in a high-volume, fast-paced environment.

This role is for a proactive leader who thrives on pace, takes ownership, and knows how to drive performance across a large engineering team. You will be responsible for a fleet of circa 1,200 units and leading a team of 25 fitters, including mobile engineers, ensuring everything runs efficiently, safely, and without delay.

• Take full ownership of the service department and drive performance daily
• Lead, motivate, and develop a large team of fitters and engineers
• Keep a large fleet operational, compliant, and ready to meet customer demand
• Manage servicing, breakdowns, inspections, and major repairs
• Work closely with the Workshop Supervisor to keep operations running smoothly
• Drive efficiency, reduce downtime, and identify cost-saving opportunities
• Maintain high standards of health & safety and compliance
• Communicate clearly with the team through briefings and toolbox talks

• A proven Service / Workshop / Engineering Manager within plant hire or similar
• A strong leader who can manage people, performance, and pressure
• Thrives in a busy, fast-moving environment
• Organised, decisive, and solutions-focused
• Comfortable juggling multiple priorities without losing control of the detail
• Plant or construction equipment background highly desirable
• NVQ Level 3 in Plant Maintenance (or equivalent) a bonus

• Join a well-established, growing business with a strong reputation
• Take real ownership of a large-scale operation
• Lead an experienced and capable engineering team
• Be part of a business where you can genuinely make an impact

• Competitive salary (DOE)
• 25 days holiday + bank holidays
• Ongoing training & development
• Subsidised gym membership
• Enhanced leave benefits
• Wellbeing support
• Regular company events

If you are a driven Service Manager who enjoys being in the thick of it and making things happen, this is the opportunity to step into a role where you can truly lead, influence, and deliver. Apply now or get in touch for a confidential conversation.