Head of Food and Beverage Operations

Head of Food & Beverage Operations Field Based (regular travel to our parks and Hemel Hempstead HQ)
Permanent | Full Time Annual salary + bonus and benefits

About the role

Are you a senior Food & Beverage operator ready to take the next step into a role with genuine board-level visibility? If so, we want to hear from you. Haven is looking for a Head of Food & Beverage Operations to act as Deputy to the F&B Director and shape the future of F&B across our 38 seaside parks.

This is a high-profile leadership role, sitting at the centre of a multi-brand, multi-site F&B operation. You’ll lead a team of F&B Operational Support Managers and Franchise & New Openings Support Managers, ensuring park teams have the insight, tools and partnership they need to deliver against their Balanced Scorecard targets. You’ll also be a trusted voice in the room with our senior leadership and Board, presenting performance, shaping strategy and championing operational excellence across both Haven’s own brands and our franchise partnerships.

We’re looking for a proven senior leader, someone who has held multiple senior operational roles within Food & Beverage and is confident operating at pace, at scale, and in front of a Board. If you thrive on turning strategy into commercial results and want your next role to matter, this one will.

Your Opportunity Act as Deputy to the F&B Director, deputising at senior leadership and Board-level forums with confidence and credibility

Serve as the core operational and franchise specialist, building strong strategic relationships with park F&B leadership and franchise partners

Lead the planning and execution of pre-park opening, in-season operational, and closure plans across Haven and Franchise operations, ensuring consistent SOPs and safe systems

Champion operational excellence driving efficiency, margin performance, best-practice sharing and robust reporting against the Balanced Scorecard Partner with Finance, Digital, EPOS, H&S and Capital Development to embed operating models and enable franchise growth

Lead, coach and develop the F&B Operational Support Managers and Franchise & New Openings Support Managers, raising the bar on business partnering across parks

Represent F&B Operations at Board and Executive forums, presenting performance, risks, opportunities and strategic recommendations

Drive the successful launch and integration of new F&B propositions, franchise concepts and openings

What we’d like you to bringA track record built across multiple senior leadership roles in Food & Beverage operations

Deep experience across QSR, Fast Casual and Casual Dining models, including franchise operations and complex multi-site environments

Confident, credible communicator with proven experience presenting to Boards and executive audiences

Strategic and commercially sharp, with advanced P&L, margin and performance management capability

Strong analytical and problem-solving skills, with the ability to turn data and insight into clear operational action

Demonstrable experience in leadership, coaching, change management and performance management

Comfortable operating under pressure with excellent time and project management disciplineA natural relationship builder, able to influence and align stakeholders at every level, from park teams to the Board Why Haven?

You’ll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.

At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.

What’s In It For You?25 Days Holiday + Bank Holidays + Holiday Buy Scheme Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends

Comprehensive wellbeing support

Exclusive discounts with corporate partners

Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees Enhanced family friendly policies and pay (eligibility criteria…