PMO & Governance Manager Posted

Warner Hotels' portfolio of change is growing significantly, with over £5m of annual investment spanning digital products, data and analytics, infrastructure transformation, cyber security, business applications, and wider business initiatives. As the Technology and Transformation function continues to mature, effective portfolio management, governance, reporting, financial oversight and demand management are critical to ensuring strategic investments deliver business value.

The PMO Manager will be the operational engine of the Technology and Transformation Portfolio function. Reporting to the Head of Technology and Transformation Portfolio, the role is responsible for establishing and maintaining effective portfolio management and governance practices across the organisation. And will oversee demand and investment tracking, and support informed decision-making through accurate reporting and insight.

The successful candidate will be a highly organised PMO professional who combines strong governance discipline with a proactive approach to portfolio management, stakeholder engagement and continuous improvement.

• · Oversee and manage the demand intake process for all new business initiatives, projects and change requests, ensuring opportunities are captured, assessed and progressed efficiently through the portfolio lifecycle
• · Maintain a transparent and prioritised demand pipeline, providing clear visibility of requests from initial assessment through approval, delivery and benefits realisation
• · Coordinate demand assessment activities, facilitating twice-weekly triage sessions and monthly governance forums to ensure requests are reviewed, challenged and routed through the appropriate governance and delivery pathways
• · Support the development and evaluation of business cases, including analysis of strategic alignment, benefits, costs, risks, dependencies and resource requirements
• · Provide data-driven insight, portfolio impact assessments and recommendations to support investment decisions, prioritisation and resource allocation
• · Ensure approved initiatives are incorporated into portfolio plans, roadmaps, governance frameworks and reporting processes, maintaining alignment with organisational objectives
• · Drive continuous improvement of PMO processes, governance controls, tools and reporting standards to enhance portfolio visibility, operational efficiency and decision‑making effectiveness

• · Maintain a consolidated view of technology, operational and business change activities across the organisation
• · Monitor portfolio performance, including delivery, risks, dependencies, resources, benefits and budgets
• · Oversee portfolio‑level risks, issues and dependencies, escalating concerns and ensuring appropriate mitigations are in place
• · Analyse portfolio trends, investment outcomes and delivery performance to support planning and prioritisation. Support portfolio resource planning, capacity management and demand forecasting
• · Produce Technology portfolio and PCE reporting, dashboards and executive updates to provide insight and support decision‑making
• · Maintain and enhance portfolio governance frameworks, ensuring compliance with standards, methodologies and controls
• · Manage portfolio documentation and artefacts, including business cases, RAID logs, benefits plans and portfolio schedules
• · Work with Technology Finance and Operations Co‑ordinator to monitor CAPEX budgets, forecasts and expenditure, providing financial reporting, analysis and benefits realisation tracking in partnership with Finance teams
• · Assist Head of Technology Transformation with annual portfolio planning, investment planning and ongoing…