Customer Support Administrator

As a Customer Support Administrator, you will play a key role in supporting capital equipment sales, spare parts, managing customer enquiries, and ensuring efficient coordination between customers, sales teams, and internal departments. Through proactive customer engagement and effective administrative support, you will contribute to business profitability, customer satisfaction, and long-term customer retention.

You will help drive operational efficiency and business growth by maintaining a strong customer focus, identifying opportunities to enhance service delivery, supporting sales initiatives, and fostering collaboration across all Business Lines to maximise business synergies and deliver value to our customers.

Key Responsibilities:

• Process and pro actively manage customer orders, and enquiries accurately and efficiently, ensuring a seamless customer experience and timely fulfilment of customer requirements.
• Provide comprehensive administrative support to the Capital Equipment Sales Team and PTS Sales Team working closely with customers and manufacturing facilities to coordinate and process complex equipment orders through to delivery.
• Build and maintain strong customer relationships through proactive communication, resolving customer enquiries and providing updates on orders, deliveries, pricing, availability, and invoicing matters.
• Manage and maintain capital equipment stock across multiple locations, ensuring accurate inventory records, conducting regular stock audits, and coordinating scrap and obsolescence processes where required.
• Coordinate customer returns, credit notes, stock transfers, consignment stock administration, and distribution centre returns, ensuring all transactions are processed accurately and in accordance with company procedures.
• Collaborate with internal departments including Sales, Operations, Logistics, Service, and Finance to ensure customer expectations are met and opportunities for improved service delivery are identified.
• Deliver a proactive and customer-focused approach to support, consistently seeking opportunities to enhance customer satisfaction, strengthen customer loyalty, and improve operational performance.
• Support continuous improvement initiatives by identifying and implementing more efficient processes, systems, and ways of working that enhance productivity and customer experience.
• Maintain accurate customer, sales, and operational records within company databases and systems, ensuring data integrity and supporting effective business reporting.

• General standard of educationi.e. GCSE / or equivalent. Has attained passes in English & Math’s.
• Proven experience in customer service.
• Has excellent interpersonal skills, is computer literate –i.e. MS office.
• Flexible attitude to work, self motivated & able to work onown and as part of a team.
• Lives within a commutable distance of Hemel Hempstead.
• Knowledge of SAP or similar service modules, order processing system.
• Keen for new experience.
• Able to get on with others and be a team player.
• Able to identify alternatives to current thinking: ability to develop and implement innovative solutions to problems.

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an…