Drainage Coordinator

At FM Conway, our Drainage Coordinators play a vital role in keeping our Water and Drainage Management operations running safely and efficiently. From planning scheduled works to coordinating emergency callouts, they help ensure our teams are in the right place at the right time, keeping essential drainage networks moving.

We’re looking for an organised and proactive Drainage Coordinator to join our growing Water and Drainage Management team at our in Kings Langley You’ll be responsible for the daily planning and coordination of scheduled and emergency drainage works, including gully cleansing, CCTV surveys, high-pressure water jetting and flood callouts.

No two days are the same. Whether you’re coordinating planned works, responding to an urgent callout or working with our operational teams to keep jobs moving, you’ll play an important part in delivering an efficient and professional service to our customers.

As our Drainage Coordinator, you will:

• Plan and schedule workloads for our cyclical and reactive crews.
• Coordinate and respond to reactive emergency callouts.
• Ensure works are programmed, managed and delivered efficiently and professionally.
• Liaise closely with supervisors and operational teams to keep works on track.
• Update internal systems, ensuring accurate information is received from our engineers.
• Create monthly payment applications and update these with completed works.
• Support the resolution of client queries and payment-related matters.
• Ensure the commercial and contractual requirements of our contracts are understood and works are planned accordingly.

We’re looking for someone who is organised, customer-focused and comfortable working in a busy operational environment. You’ll have good working knowledge of Microsoft Office, strong attention to detail and the confidence to communicate effectively with colleagues, operational teams and customers.

You’ll be comfortable using your own initiative as well as working as part of a team and will bring a commercially aware approach to your work. Previous drainage or commercial experience would be beneficial.

• 23 days annual leave plus bank holidays.
• Company pension.
• Life assurance.
• Ongoing training and career development.
• Internal progression opportunities.
• Shopping discounts through our Rewarding Great People platform.
• Health and wellbeing support, including 24-hour advice lines and access to our Mental Health First Aiders.