RLO Hemel

Job Title:

Resident Liaison Officer (Kitchens & Bathrooms)

Location:

Hemel Hempstead
Salary:
Up to £31,000  Company Van & Fuel Card
Sector:
Social Housing / Planned Maintenance

About the Role We are seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned kitchen and bathroom replacement works within social housing properties across Hemel Hempstead and surrounding areas.

You will act as the key point of contact between residents and site teams, ensuring works are delivered smoothly while maintaining excellent customer satisfaction.

Key Responsibilities
Act as the primary liaison between residents, site management, and client representatives

Arrange and attend pre-start meetings with tenants prior to kitchen and bathroom works

Clearly communicate programme dates, scope of works, and expected timelines

Manage resident expectations and handle any queries or complaints professionally

Support vulnerable residents and ensure appropriate assistance is in place

Maintain accurate records of visits, communications, and resident feedback

Conduct post-completion satisfaction visits and surveys

Work closely with Site Managers and Supervisors to minimise disruption

Requirements
Previous experience as a Resident Liaison Officer within social housing (essential)

Experience working on planned maintenance programmes (kitchens & bathrooms preferred)

Strong communication and interpersonal skills

Ability to manage difficult situations with empathy and professionalism

Organised with strong administrative skills

Full UK driving licence (essential)

What’s on Offer
Salary up to £31,000 (depending on experience)

Company van & fuel card

Long-term, stable work within a reputable contractor

Supportive team environment

Opportunity to work on a well-established social housing framework