Lloyds Banking Group Customer Support

End Date Friday 03 July 2026

Salary Range £26,200 - £26,200
We support flexible working –  for more information on flexible working options
Flexibility in when hours are worked

A part‑time branch‑based opportunity working 22 hours per week.

Job Title:

Customer Support
Location(s):
Hemel Hempstead and St Albans

Hours:

22 hours a week, including Saturdays
Working pattern:
Part‑time Saliency: £16,468, increasing to £16,940 after 6 months

• Providing face‑to‑face support to customers in selected branches.
• Handling everyday banking tasks while helping customers through important moments, such as bereavement, fraud concerns or building confidence in digital banking.
• Promoting and supporting our digital services and assisting customers with online and mobile banking independently.
• Recognising opportunities to connect customers with the right products and services.
• Adapting to different customer needs and maintaining calm under pressure.

• Minimum of 12 months customer service experience.
• People‑oriented, honest, genuine and caring about helping people with their finances (no previous financial services experience required).
• Ability to build relationships quickly and provide a fantastic customer experience.
• Empathy, integrity and a commitment to deliver on promises and go above and beyond for the customer.
• Cooperative team player, collaborating closely with colleagues to meet customer needs.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and other benefits that can be adapted to lifestyle
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
• A range of wellbeing initiatives and generous parental leave policies
• Uniform provided
• Annual salary review on 1 April

We are disability confident and committed to creating an inclusive workplace. We also offer reasonable adjustments to the recruitment process upon request.

Please note that roles can generate considerable interest and may close early, so apply promptly.