Customer Care Representative - Field Inventory Management - Maternity FTC

Customer Care Representative – Field Inventory Management – Maternity Fixed-Term Contract

Onsite Location(s):
Hemel Hempstead, GB

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.

Boston Scientific is at the forefront of the medical device industry, leading and evolving it to address unmet and emerging needs in healthcare. Our culture powers our performance and we turn our shared vision into value with the contribution of our 36,000 colleagues around the world.

Your attention to detail helps us deliver care when it matters most. Your way forward is our way forward.

We’re looking for a Customer Care Representative to join our Customer Care team on a maternity fixed-term contract, supporting Field Inventory Management. In this role, you'll help ensure our products are available where and when they're needed by partnering with customers, sales teams and internal stakeholders to deliver an outstanding customer experience.

As a Customer Care Representative, you'll play an important role in supporting the movement of inventory across the field, managing customer orders and helping ensure efficient delivery of products. Your ability to build strong relationships, solve problems and coordinate across multiple teams will directly contribute to delivering exceptional service.

• Manage customer orders received via phone, email and other channels.
• Coordinate field inventory and stock transfers to support customer and business needs.
• Monitor deliveries and work with logistics partners to help ensure timely order fulfilment.
• Handle returns, special deliveries and other customer requests.
• Respond to customer and sales team enquiries regarding orders, deliveries and product availability.
• Resolve customer service issues and manage backorders effectively.
• Process documentation and maintain accurate records.
• Collaborate with colleagues across Customer Care, Sales and Supply Chain to deliver a seamless customer experience.
• Maintain compliance with Boston Scientific quality standards and processes.

We're looking for someone who enjoys working in a fast-paced environment and takes pride in providing excellent customer service. You are organised, proactive and able to manage multiple priorities while maintaining accuracy.

• Previous experience in customer service, customer care, order management or supply chain support.
• Excellent communication and relationship-building skills.
• Strong organisational skills with exceptional attention to detail.
• The ability to prioritise tasks and solve problems effectively.
• Confidence working with multiple systems and administrative processes.
• A collaborative mindset and a passion for delivering outstanding service.

• A culture of caring where your contributions are valued.
• Opportunities to learn, develop and grow your career.
• A collaborative global environment where innovation thrives.
• The chance to make a meaningful impact while working alongside talented colleagues committed to advancing science for life.

If you're passionate about delivering exceptional customer experiences and want to be part of a company making a difference every day, we'd love to hear from you.

Apply today and discover where your career can take you.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.