Helpdesk Advisor

Based in Hemel Hempstead, Hertfordshire

Full time: 37.5 Hours per week

Salary: £24,784- £30,420 (depending on experience)

Our JV Price division are seeking a Helpdesk Advisor to join the team. We pride ourselves on delivering exceptional customer service – approachable, solution‑focused, and committed to getting things right the first time.

Every interaction matters, and we work hard to ensure our customers receive fast, accurate and supportive service, every single day. As a Helpdesk Administrator, you’ll need strong organisation and communication skills, the ability to prioritise a busy workload, and the confidence to work to tight deadlines while maintaining a high standard of service.

• Deliver an excellent customer service experience, providing clear information, quotes, and support across phone and email.
• Log and update all customer enquiries in internal systems, ensuring accurate notes from first contact through to resolution.
• Raise invoices for completed works and support internal processes including billing, purchasing, invoicing, and electronic filing.
• Assist the Operations team daily, ensuring smooth workflow and timely updates.
• Manage complaints professionally – identifying escalations, resolving disputes, and prioritising urgent issues.
• Achieve client and internal KPIs while maintaining high levels of quality and compliance.

• Strong customer service skills, including confident call handling with excellent written communication.
• A positive, solutions‑focused attitude, able to multi‑task and problem‑solve effectively.
• Confident using Microsoft Office (Word, Excel, Outlook) and comfortable working across multiple systems.
• Strong organization and time‑management skills, with the ability to work to tight deadlines and maintain high attention to detail.
• Flexible and adaptable, able to respond quickly to changing priorities in a fast‑paced, growing organisation.

• Employee Ownership – You are part of our success!
• 28 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.

Please note:

Security and vetting clearance (DBS) is required for this role.