Customer Service Lead: Lab Operations & Quality
Job in
Hemel Hempstead, Hertfordshire, HP3, England, UK
Listed on 2026-08-28
Listing for:
Normec Group
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Normec i2 FAST is seeking a Customer Services Leader in Hemel Hempstead. You will head the day-to-day customer services function, ensuring high service levels, timely issue resolution, and strong customer relationships.
You will coordinate across departments to meet turnaround times and support onboarding and retention efforts. You will oversee feedback programs, escalation handling, and continuous service improvements while helping to nurture a high-performing team and alignment with company
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