Helpdesk Coordinator

An excellent opportunity for an experienced Helpdesk Coordinator to join a well-established company based in Kings Langley, Hertfordshire.

About The Company:

The company provides mechanical, electrical, fabric and management services to buildings across the public, residential, commercial and private sectors. Based in Kings Langley and work across London and the South East.

The work splits two ways. Planned maintenance is the scheduled side: servicing plant on a cycle so that it does not fail. Reactive is everything else, and it is where the helpdesk lives. Something breaks in a building somebody is standing in, and it needs an engineer today.

Some clients they look after directly, others come through managing agents acting for the building owner. Either way the buildings are occupied and in use, so a call at nine is expected to have an answer by ten.

What you would be doing:

Answering the helpdesk phone and the shared mailbox, and being the first voice a client hears

Raising jobs and keeping them up to date in Simpro, our job management system