Field Service Engineer III – North of England Region

Work Schedule

Standard (Mon-Fri)

• Able to lift 40 lbs. without assistance
• Laboratory setting
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
• Will work with hazardous/toxic materials

North of England

• Install, maintain, and repair Phadia Immuno Diagnostics systems at customer sites
• Troubleshoot and resolve complex hardware and software issues
• Perform preventive maintenance to ensure optimal system performance
• Provide technical support and training to laboratory staff and end users
• Build and maintain strong customer relationships across hospitals and laboratories
• Document service activities and maintain accurate service records

• Daily travel across the North of England with occasional extended travel
• Hands‑on work with advanced diagnostic instrumentation
• Interaction with diverse customer environments including labs and hospitals
• Independent fieldwork combined with collaborative team support
• Continuous learning and development in diagnostic technologies

• Bachelor’s degree in Electronics, Physics, Engineering, Computer Science, Chemistry, or a related technical discipline preferred

• Minimum of 2 years of relevant experience with a Bachelor’s degree, or at least 5 years of experience as a Field Service Engineer in the medical device or diagnostics industry
• Experience installing, troubleshooting, repairing, and calibrating sophisticated analytical instruments
• Experience mentoring and training others preferred

• Strong diagnostic and problem‑solving skills across hardware and software systems
• Proficiency with Windows operating systems, networking, and standard business software
• Ability to read and interpret technical documentation, schematics, and engineering drawings
• Excellent interpersonal and communication skills with the ability to build strong customer relationships
• Professional working proficiency in English
• Ability to work independently while collaborating effectively within a team
• Valid driver’s license and willingness to travel extensively, including overnight stays
• Physical ability to lift up to 50 lbs and work in laboratory environments
• Commitment to adhering to all safety protocols, including laboratory and cleanroom requirements

• Customer focus and relationship building
• Technical expertise and problem‑solving
• Accountability and reliability
• Team collaboration and communication
• Adaptability and continuous learning

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits.