FTC Field Service Engineer Level 3

Overview

Provide expert-level technical support, lead operational improvements and mentor team members while serving as a key contact for complex technical challenges. This is a 12‑month FTC covering Herts, Beds, Bucks and supporting Field Service teams across South East when required. A strong mix of electromechanical is preferred. We are not able to provide sponsorship for this role.

• Ensure compliance with health, safety and environmental standards during all operations.
• Take ownership of advanced troubleshooting, installation and maintenance tasks.
• Lead and mentor teams in resolving technical issues and developing solutions.
• Conduct customer training on equipment operations and best practices.
• Implement and monitor continuous improvement initiatives to enhance service delivery.
• Act as a liaison with stakeholders ensuring alignment on technical objectives and solutions.
• Participate in service sales opportunities and assist with promoting and implementing revenue programs.
• Maintain a high technical knowledge level and serve as the Champion on a specific product or range of products.
• Review all logs for open issues and prepare formal reports to customers as necessary.
• Provide technical support to customers and other service professionals as required.
• Participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Assess product/equipment performance based on field‑support data; recommend modifications or improvements.
• Establish and maintain a close relationship with senior level FSEs and Product Specialists to support customer needs and stay aware of current technical trends.
• Exercise every available measure to control and minimise costs.
• Lead installation of new equipment at customer sites working collaboratively with Smiths Detects programmes, installation teams, various subcontractors and customer stakeholders.
• Act as the designated on‑call person according to the relevant regional on‑call roster to provide remote and in‑person technical support to customers.
• Serve as a key point of contact for technical and customer escalations.
• Assume supervisory and management responsibilities from time to time as required.
• Perform in‑depth equipment log‑file analysis, system performance analysis and detailed reporting.
• Develop detailed technical documentation for installations and projects.
• Utilise remote access to the equipment to support customers and team members in issue resolution.
• Address high‑level fault escalations and rectifications, ensuring customer requirements are met and learnings shared with the wider service team.

• Degree in Electrical, Mechanical or Electronics Engineering or equivalent.
• 5 years of experience in field service including leadership roles or advanced technical challenges.

• Exceptional technical expertise and leadership abilities.
• Ability to work autonomously while delivering high‑impact results.
• Strong interpersonal and project‑management skills with a strategic focus.
• Excellent organisational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer‑service skills and the ability to handle stressful situations.
• Commitment to compliance and operational excellence.
• Computer literacy; proficiency in MS Office Suite and aptitude for learning specialised software.
• Must be able to lift/carry 80 lbs.
• Must be confident in operating carts, hoists, davit cranes, pallet jacks or other devices as defined in manuals and technical advisory documentation.
• Job requires full‑body mobility.
• Must be able to work safely in varied environments and around dangerous industrial equipment.

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Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristic. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate support and embrace diversity.

No

Full‑time

• Mobile Iron
• Robotics
• Field Service
• Mechanical Knowledge
• Sonography
• IP Networking
• Schematics
• Mechanical Engineering
• Medical Imaging
• Human Resources
• Programmable Logic Controllers
• Troubleshooting

1

12 Month FTC Field Service Engineer Level 3
• Hemel Hempstead, England, UK