Technical Support Officer

: H7585

The opportunity has arisen for this vacancy within the Asset Management Service.

The opportunity has arisen for this vacancy within the Asset Management Service. You will be required to provide a high-quality administration service, focusing on providing administration to support the Damp and Mould team. You will assist with the administration tasks for the Damp and Mould team, ensuring our council properties are compliant, maintained to a good standard and free from damp and mould for our residents.

Success in this role requires the candidate to be motivated, methodical and have the ability to build strong and effective and meaningful working relationships with residents, internal colleagues, contractors, and external stakeholders to provide a high standard of service delivery and ensuring information is being communicated to service users. There may also be opportunities to gain experience and support within other technical administration areas within our service.

You will require excellent communication, negotiation, and organisational skills, with the confidence to challenge where necessary, poor performance while maintaining positive professional relationships. You will be required to successfully manage workflow projects and work with our contractors and damp and mould team to ensure work is being completed to a satisfactory standard and on time to achieve defined performance targets and tasks.

This position will also require the candidate to have the ability to analysis information, provide reports, and investigate and respond to various forms of correspondence including complaints, freedom of information requests. Having a good knowledge and understanding of building components, previous experience of working with contractors along with knowledge and understanding of damp and mould legislation will be required.

The Council is going through a major change as part of Local Government Reorganisation (LGR) and devolution. This means that the district and borough councils in Hertfordshire will be replaced by a smaller number of new unitary councils. The aim is to make local government simpler and more efficient, improve services for residents, and bring decision‑making closer to the communities we serve.

If you join Dacorum Borough Council between now and 31 March 2028, you will move to a new organisation on 1 April 2028. Your role will transfer to the new authority, but the way you work and who you report to may change. While this may be different from what you are used to, it is also a rare and exciting opportunity to join Dacorum at a time of real change.

You will have the chance to help shape the future of local services and be part of building something new. The new unitary councils will create opportunities for innovation, growth, and better public services. They will offer a more joined‑up and forward‑looking working environment for employees. We are committed to supporting our staff and continuing to deliver high‑quality services for residents throughout this change.