Part Time Receptionist

Part Time Receptionist required for a busy GP surgery in Kings Langley & Bovingdon, Herts .

17 to 22 hours per week which includes a variety of AM & PM shifts throughout the week.

Set shift patterns: AM shift is 7.45am- 1.45pm and PM shift is 1.45pm - 6.45pm.

Flexible additional cover for holidays and sickness is required.

Main duties include answering telephones, completing Elite triage forms for those who are unable to do it online, face to face patient contact, appointment & general enquiries and signposting patients whilst providing an effective and friendly front of house service to our patients.

You will also learn the administrative support role for our triage system & work alongside the GPs on a rota basis the reception & administrative team share.

Experience desirable but not essential for the right candidate, computer skills essential but full training will be given in our specific systems.

We are a large practice in Kings Langley with a branch surgery in the village of Bovingdon.

We serve a practice population of 15,500 patients in & around our 2 sites.

We have 7 GP partners, 4 salaried GPs, a nursing team & additional health professionals in a variety of roles inc. Clinical Pharmacists, First Contact Physicians (musculoskeletal practitioners), Health & Wellbeing coach, Mental health Nurse, also work alongside us in our practices.

We have a large administrative team that are based at Kings Langley. You will work within our existing reception team - everyone is very friendly and supportive .

Your main role will be at either Kings Langley, our Bovingdon branch surgery, or potentially a mix of both so your own transport is essential.

Job summary Receptionist

Receive, assistand direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Administration

Tohave a thorough knowledge of all practice procedures

Towork in accordance with protocols

Scanand photocopy as required

Frontof house reception greeting/details of patients consulting with members of practice team

Handingcorrespondence to patients, diligently checking their identity

Beable to cover other shifts for annual & sick leave

Ensuringat the end of all clinics that the waiting area is tidy

Tomonitor the running times of the clinicians and advise patients if the clinicis running late

Ensurethe reception area is tidy at all times

Ensurevisitors sign the visitors book

Adcup odn duties as agreed with the practice выигры manager

Ensure that the rooms and computers are all switched on and ready for the GP's andnurses at the start of the day

Ensure that the TV screen and check in service is ready for patients to use

Appointments

Direct patients to relevant resources for triage submissions

Book Nursing team appointments

Cancellation/changesof appointments

Computer

Computer data entry into medical records

Processrepeat prescription requests as required in accordance with practice guidelines.

Complete E-consult forms on behalf of patients who are unable to do so themselves

General

Openpost and allocate as necessary

Actiondaily tasks list

Phonepatients as and when needed

Ensureforms are always available e.g. registration, change of address, etc

Codingonto patient records correctly if required

Making sure information folders are kept up to date e.g. RESPECT folder

Liaison with District Nurses Liaison and Health Visitors

Scanning

Other Tasks

Makesure rooms are tidy and computers switched off at end of day

Ensurebuilding security - have thorough knowledge of doors, windows and alarm system.

Anyother tasks allocated by managers

Confidentiality

Patients entrust us with, or allow us to gather, sensitive information in relation totheir health and other matters. They do so in confidence and have the right toexpect that staff will respect their privacy and act appropriately

Inthe performance of the duties outlined in this job description, the post-holdermay have access to confidential information relating to patients and their carers,…