Clinical Applications Specialist

The Job Responsibilities

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

Purpose of Function

This is a field-based role supporting the growth and maintenance of sales. The role will provide support to customers including but not limited to demonstration, clinical trials, installation, and post sales training.

The role will work hand in hand with Account Managers and other departments within the Draeger organisation to deliver a commercially astute training programme to our end users whilst maximising the value that customers get from the Draeger solution.

The role will have responsibility for the full Draeger Medical UK portfolio. The role will be assigned a region however may be expected to support across the UK if the business needs demand.

About the role

• To assist with the development of accounts by acting as the key knowledge point enabling customers to maximise the benefits of the Draeger portfolio.
• Work with the Account Managers to maximise the sales of the wider Draeger portfolio.
• Educate and share knowledge with both external and internal customers in the operation, benefits and value of the Draeger portfolio.
• Work with the customer to agree configurations to enable the safe and appropriate use of Draeger devices prior to clinical use.
• Maintaining regular contact with the district team to optimise and prioritse workflow to maximise business potential and use of resources.
• Documenting and recording all customer interactions within the CRM system and training application.
• Liaise with internal and external stakeholders to organise and facilitate trials, installations and ongoing support for the protection and development of the Draeger portfolio.
• To develop knowledge with the Marketing Managers to leverage product benefits supporting the go to market strategy.
• To listen, support and understand the customer and be the product expert educating the value and benefits of the Draeger portfolio.
• Sharing knowledge with the Account Managers and wider teams on user practice and current clinical trends.
• Seek out, Identify and communicate opportunities to contribute towards district revenue growth.
• To work within accounts to develop key contacts and nurture these relationships within these accounts from a clinical standpoint.
• Although each CAS will be assigned a district, travel to support other districts throughout the UK and Ireland and occasionally overseas may be required to support the business needs.
• Be responsible for ensuring their own training for all portfolio is kept upto date and training sessions are attended.
• Shadow colleagues and assist other colleagues for personal development
• Maintain an accurate schedule visible to the whole team.
• Timely completion of administration and expenses.

The tasks and responsibilities above are typical of the duties the postholder will be expected to perform. It is not necessarily exhaustive and other duties of a similar nature and level may be required from time to time.

Shared responsibilities

All employees have a responsibility:

• to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
• to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
• Adherance to all behaviours and policies as outlined in the Company handbook
• To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager
-Sales Manager North/South Medical

Size of team/environment
-Close team of 4 people. Wider regional team of 12. This role will be expected…