Simulation Support Manager

Simulation Support Manager

Location:

Bovington (on‑site, 5 days per week) with regular UK travel

Direct reports: 4-6

Security Clearance: SC (eligible for clearance)

About the Role

We are seeking an experienced Simulation Support Manager to lead and deliver high‑quality in‑service support for complex military simulation and training systems. Based primarily in Bovington, this is a hands‑on operational leadership role at the heart of a growing and evolving simulation capability.

You will manage and develop a small, geographically dispersed team of Field Service / Support Engineers while remaining personally involved in technical support, system performance, and customer delivery. The role sits within a period of significant infrastructure growth, requiring flexibility, strong technical expertise, and visible on‑site leadership.

Key Responsibilities

Operational Leadership

Lead, coach and motivate the Simulation Support / Field Service Engineering team
Act as the senior point of technical support following first‑line resolution
Ensure efficient, high‑quality customer‑facing support across all assigned sites
Enable and support training delivery at military units and training establishments

Technical Support & Systems Management

Provide and facilitate second‑ and third‑line support for complex simulation systems
Support fault diagnosis, system failure reporting and rectification
Oversee system performance monitoring to ensure availability and best practice
Support ongoing enhancement and development of simulation capability

Infrastructure & Change

Manage support activity relating to:
New site installations
Infrastructure upgrades
Transition and obsolescence management
Work closely with infrastructure and engineering teams during build‑up and transition phases
Ensure continuity of service during change

Process, Governance & Reporting

Develop and maintain support processes, procedures and technical documentation
Implement effective reporting frameworks and structured support meetings
Manage the provision of Field Service Representatives (FSRs) to meet delivery targets
Ensure consistent, compliant support across multiple simulation systems

Locations & Travel

Primary base:
Bovington (on‑site, 5 days per week)
Regular travel to Lulworth
Support responsibility for sites including:
Tidworth, Warminster and Potential future expansion into Wales
Flexibility required due to evolving infrastructure and split north/south delivery

Skills, Experience & Attributes

Essential

Advanced technical background (IT, electronic or electro‑mechanical)
Experience supporting complex, software‑enabled systems or simulation environments
Proven ability to manage and develop technical teams
Strong fault‑finding, incident management and problem‑solving capability
Comfortable operating on site and leading from the front

Desirable

Experience in training environments
Customer‑facing technical support or service delivery experience
Understanding of military environments, culture or end‑users

Security & Eligibility

Candidates must be eligible for SC clearance and will be required to provide evidence of identity and right to work in the UK