Service Manager

Could you be the driving force behind secure service excellence? Were looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active DV clearance . Youll join a collaborative, forward-thinking team that values innovation, accountability and strong partner relationships.

This role is pivotal in ensuring our services meet ITIL standards while supporting Sopra Sterias strategic goals. Youll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction of a senior delivery manager, meeting client and Sopra Steria cost, risk, quality and service performance targets.

You will proactively manage service delivery to contribute to Sopra Sterias business performance, productivity, account profitability, sustainability and growth. These services typically include systems, applications, technical infrastructure, business processes and IT service provision, using multiple delivery channels.