Technical Support Center Engineer

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

As our Technical Support Center Engineer, you will operate state-of-the-art data center facilities across the EMEA region. At NTT GDC EMEA, we deliver highly resilient and energy-efficient data center services, supporting business-critical IT applications for some of the world’s largest multinational organizations.

What we are looking for

Experience of working in a data center environment or an IT Service DeskITIL knowledge, Data Center Design Awareness, CCNA, CompTIA or equivalents

Sales

Force application knowledge/experience

Highly motivated with an appetite for success and learning

Can adapt and react to dynamic changing environment

Excellent skills in Microsoft Office products

Excellent client-facing and internal communication skills

Solid organizational skills including attention to detail and ability to multi-task Proven ability to work under pressure

Has a can-do attitude with the ability to improve ways of working

Works well in a team environment

Ability to work in multinational, interdisciplinary and culturally diverse teams

Good analytical /problem solving skills

To be able to work well within a team environment as well as independently

To possess initiative with an inquisitive nature, unafraid to ask appropriate questions

A good overall understanding of IT technologies (servers, switches, routers, hardware, operating systems, cabling standards)
A good overall understanding of data center infrastructures (UPSs, generators, CRACs, AHUs, chillers, busbars, tap-off units)
Operate computer, peripherals, and other office equipment

Willing and used to working in a shift pattern and on nights

Valid driving license

Predominantly officed based and from time to time will be permitted to perform work from a remote location with stable internet connection

What you will do Provide 24/7 operational cover for all our sites

Provide 1st / 2nd line support (being the first point of contact for client queries)
Use Sales Force to log, categorise and prioritise all support requests, adhering to all appropriate SLAs and KPIsProfessionally managing customer interactions both via phone and in writing - Understand how Data Center services work (remote hands, provisioning, change / incident management, peering, x-connects, access control etc)
Understand Data Center critical infrastructure, UPSs, Generators, etc - Triaging relevant support requests and engaging specialist teams to help resolve queries

Effectively coordinate with multiple different teams, both technical and non-technical to case resolution, across all EMEA sites, support requests as quickly as possible

NOC monitoring - responding to alarms and escalating where appropriate

Write and send formal client notifications during major incidents

Any other duties relevant to the position and the running of the company

Who we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
#J-18808-Ljbffr