Desktop Support M365 - FTC

Position:
Desktop Support M365 - 12 months FTC

Location:

Hemel Hempstead

Salary: £30k - £35k

Benefits:

Free Lunch
Free Refreshments
Pizza Friday
Chocolate draw
Free Parking
Fruit / Snacks
Break out room
Flexible time

Summary Role:

Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from
Supporting Windows 11/10/7 end user support
Supporting Mac OS
Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc.
Creation and maintenance of users and groups in 365, seeking approval when required
Being on hand and available when needed physically in the office
Remotely supporting offices from around the world
Maintain on premise AD
Troubleshooting email issues through Mimecast and Exchange 365
Ensuring newly built laptops are connected to In Tune
Support various company applications and systems:
Deskbird - used for schedule management, hot desk and parking space booking
KnowBe4 - used for our cyber security training
Sophos - used for endpoint antivirus and firewall management across the offices
Synology - used for NAS in various offices and locations
Microsoft Dynamics - used by the Commercial team for CRM
Ubiquiti - used for wifi in the UK office
Meraki - not currently licensed, but there are still active devices plugged in in various offices
Code Two - used to apply signatures on our Exchange emails

Being in charge and staying on top of the IT Support mailbox

Keeping the inbox up to date and tidy

Responding to each email as it comes in, there are some standard templates when needed
Information gathering for any tickets that need to be escalated
Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc.

Managing starters and leavers

There is a document to be kept up to date, where you can also keep track of when this is done

Following the process for each starter and leaver, there is a document on each process

Maintaining the IT documentation

Ensuring user guides are kept up to date

Maintaining the distribution lists spreadsheet as groups are created/deleted

Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout

Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G)

Making sure toner for printers are kept in stock, replacing in the printers as needed

Ordering new license as required, adobe, Microsoft 365

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy