Infrastructure Support Analyst

Are you looking to take the next step in your infrastructure career and play a key role in supporting secure, business‑critical services? You’ll be joining a tight‑knit team working within a highly focused environment, helping to keep core systems stable, resilient and continuously improving. This is an opportunity to work hands‑on with infrastructure, investigate complex issues, and contribute to improvements that meaningfully impact operational performance.

We work onsite in a secure environment in Portsmouth, supporting a programme with growing technical demands. You’ll be surrounded by colleagues who share knowledge, support each other, and take pride in delivering high‑quality work in a mission‑driven setting.

Working as part of a 24/7 shift‑based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business‑critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.

You will be onsite full time in Hemel for 6 months, you will then transition to Hampshire area full time on site permanently.

• Supporting and managing core IT infrastructure , including networks, servers, storage and operating systems.
• Managing incidents, problems, requests and changes in a structured, ITIL‑aligned environment.
• Investigating and resolving technical issues and contributing to root‑cause analysis.
• Monitoring live services to ensure consistent performance against agreed service levels.
• Contributing to infrastructure improvements, project activity, testing and release support.
• Producing and maintaining clear technical documentation to support day‑to‑day operations.

• Experience in infrastructure support, system administration or a similar technical operations role.
• Strong troubleshooting and analytical skills with the ability to resolve complex issues.
• Awareness of ITIL‑based service management processes.
• Experience supporting technology in structured, process‑driven environments.
• Ability to work independently and collaboratively as part of a wider technical team.
• Eligibility for SC and DV, and willingness to work onsite in a secure environment.

• Experience supporting applications or infrastructure using Dev Ops or scripted models.
• Exposure to 24/7 operational support environments.
• Strong experience in Infrastructure Management.
• Experience across one or more:
• Networks (WAN/LAN)
• Servers & Storage
• Experience contributing to testing, system checks or release processes.
• Familiarity with producing support documentation and operational guidance.
• An interest in developing towards DV clearance.

Employment Type: Full‑time, Permanent.

Location: Hemel full time for 6 months then transition Portsmouth Hampshire area full time onsite part of a 24/7 shift‑based support team.

Security Clearance Level: Eligible for SC and DV.

Internal Recruiter: Soraya.

Salary: £45,000 – £65,000.

Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension.

Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

We have partnered with Vercida, the UK’s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.