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IT Service Delivery Analyst — Leave

Job in Hemel Hempstead, Hertfordshire, HP3, England, UK
Listing for: Hightown Housing Association
Full Time position
Listed on 2026-07-21
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 25847 - 31590 GBP Yearly GBP 25847.00 31590.00 YEAR
Job Description & How to Apply Below
Position: IT Service Delivery Analyst — 33 Days Leave & Benefits

Hightown Housing Association in Hemel Hempstead is seeking an IT Service Delivery Analyst to be the first point of contact for IT queries, delivering high-quality first-line support across phone, email and ticketing systems. You will diagnose issues, log incidents and work with the broader Technology & Change teams.

The role covers supporting Microsoft 365, Windows, VPN, and devices, with responsibilities including password resets, documentation, and continuous improvement.

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