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NOC Shift Analyst – Customer Service & Incident Response
Job in
Hemel Hempstead, Hertfordshire, HP3, England, UK
Listed on 2026-07-22
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Airwave Solutions Limited in Hemel Hempstead seeks a capable NOC/Service Desk Analyst to be the first point of contact for Motorola UK customers. You will handle incidents, service requests and inquiries across Airwave products, escalating where appropriate and ensuring adherence to SLAs.
The role demands analytical thinking, strong communication, and experience with service management tools; ITIL v4 foundation is desirable, and 24/7 coverage is noted. On-site with 4 on/4 off shift pattern.
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