Head of Digital and Data Engineering

Head of Digital & Data Delivery

Warner Hotels has built the foundations for a modern digital and data estate — cloud-native on AWS, data platform on Snowflake, guest engagement through Bloomreach, and digital experience via Optimizely. The API-enabled architecture is in place. What has been missing is the internal engineering leadership and capability to actually exploit it. We are looking for a Head of Digital & Data Delivery to deliver this.

This is the most commercially impactful engineering leadership role in Warner's technology team — the person who will build and lead the capability that turns our modern platform into guest-facing products, data intelligence, and automated processes that drive revenue and reduce costs.

You will own the end-to-end engineering delivery of Warner's digital products and data platform — from the MyWarner guest portal and Club Warner loyalty programme to the executive AI dashboard real-time reporting, and the automation capabilities we are building across the estate. You will lead our engineering partner model, setting the standards, managing the relationships, and ensuring delivery quality across onshore, nearshore and offshore squads.

Additionally, you will build the internal digital and data engineering capability that Warner needs to become genuinely self-sufficient in the medium term.

• Modern foundations, no greenfield delay: AWS, Snowflake, Optimizely, Bloomreach, Amazon Connect — the stack is live and the data is flowing. You are accelerating, not starting.
• Products that matter:
  MyWarner portal, Club Warner, AI concierge, Snowflake by Warner — these are not internal tools. They are the commercial engine of a growing hospitality brand.

• Own and lead engineering delivery for Warner's guest-facing digital products — , the MyWarner guest portal, Club Warner loyalty platform, and the AI concierge / booking assistant.
• Drive continuous improvement of the digital booking funnel — IBE enhancements, search experience, conversion optimisation — in partnership with the commercial and marketing teams.
• Lead integration of Whats App as an inbound customer engagement channel through Amazon Connect, and the BPMS / automation platform build-out.
• Ensure digital products are built to engineering standards that are scalable, maintainable, and security-compliant — not just delivered at pace.

• Own the data engineering roadmap — delivering full iStay transaction visibility, Maestro PMS integration, Zonal F&B data, Element Suite labour data, and Coupa procurement data into Snowflake.
• Lead delivery of the Customer Foundation Model — a single view of the guest that powers MyWarner, Club Warnerpersonalisation, and Bloomreach campaign enrichment.
• Oversee the build of Lumen by Warner — the AI-powered executive KPI dashboard providing real-time P&L visibility and conversational analytics for the senior leadership team.
• Govern data quality, data latency, and platform uptime across the Snowflake data platform and BI layer (Power BI, Tableau).

• Act as the intelligent client for Warner's engineering partner ecosystem — Frontline (nearshore digital), Data Action (offshore data engineering), and any future strategic Dev Ops partner.
• Set engineering standards, review architectures, drive accountability on quality and velocity, and ensure partners are genuinely aligned to Warner's strategic outcomes — not just executing tickets.
• Lead the transition from the current fragmented contractor model to a consolidated strategic engineering partner arrangement, in coordination with the CTO and Head of Architecture.

• Build the internal digital and data engineering team — recruiting and developing a lean but high-calibre core of product engineers, data engineers, and Dev Ops capability.
• Introduce and embed modern engineering practices: sprint-based delivery, CI/CD pipelines, code quality standards, architecture review cadence.
• Work closely with the Head of Projects & Programmes to ensure engineering delivery is connected to the portfolio…