Application Support Consultant

About Us

We are working with a leading ERP software provider whose tailored solutions support 2,500+ businesses worldwide. The company has built a collaborative, customer-focused culture and was recognised in the Deloitte Fast 50 for four consecutive years.

Scope of Role

The Application Support Consultant will support customers using Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management modules within the company's ERP software.

As part of the Customer Success Office, you'll troubleshoot technical and operational issues, identify solutions, and help customers maximise their ERP investment.

Responsibilities

• Resolve customer queries across various business processes.
• Investigate, document and troubleshoot issues.
• Identify effective solutions using analytical and creative problem-solving.
• Maintain a strong focus on customer experience.

Skills & Abilities

• Strong analytical and systematic problem-solving skills.
• Self-motivated and able to work independently or collaboratively.
• Excellent written and verbal communication.
• Friendly, empathetic approach to customers.
• Ability to translate business requirements into technical information.
• Comfortable working under pressure.

Qualifications & Experience

Candidates should have one or more of:

• Experience with Accounting, ERP or Business Management Software.
• A degree in Computer Science, Accounting or Business.
• Strong financial/management reporting knowledge.

Desirable experience includes:

• SQL Server, MySQL, SQL scripting and database administration.
• FTP/SFTP, SSL, REST/SOAP APIs, SoapUI, Postman, Excel and CSV.
• Third-party integrations, EDI, logistics, warehouse management, CRM, E-Commerce or BI.
• Day-to-day ERP/business software experience.