Bank, Band 3, Transport Helpdesk Operator - BB

Main area Administration Grade Band 3 Contract Bank - VISA Sponsorship not supported on the Bank Hours

• Full time
• Flexible working

Site Transport Department, Martinlea, Ashley Close, Hemel Hempstead, HP3 8BL
Town Hemel Hempstead Salary £24,937 per annum pro rata Salary period Yearly Closing 20/10/2026 23:59

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

We are currently seeking an experienced Administrator, at Band 3 to work within our Transport Services via a Bank Contract, based in Hemel. You will be joining our Temporary Staffing Team within HPFT - Hertfordshire Partnership University NHS Foundation Trust.

The role will be a Transport Helpdesk Operator - to receive, allocate and book patient transport journeys. You will liaise with our Drivers and clinical colleagues to ensure an efficient and cost-effective service is delivered for our service users.

HPFT provides services for service users with mental health, learning disability and children’s and adolescent mental health problems. Applicants should have some experience of working in a healthcare setting.

This role requires a strong focus on customer service and attention to detail, as the Helpdesk Operative will act as the first point of contact for stakeholders to the Transport Services Team. The postholder will be expected to accurately log journey requests into the department databases, triage and prioritise issues according to urgency and service level agreements. Clear and courteous communication is essential, as is the ability to remain calm and efficient in a fast-paced environment.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. Feedback from our staff about working for the Trust is very positive and, in the NHS national staff survey, we regularly see a high percentage of staff saying their role makes a difference to our service users and that they would recommend the Trust as a place to work.

Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional so that together we provide great care and great outcomes for our service users and carers.

• To assist with clerical duties e.g. the filing system within the Transport Services.
• To assist with Transport Administration duties (e.g. Journey Input data, Job quality verification, etc).
• To take responsibility for ensuring a cost-effective service, only booking journeys through external taxi companies when the in-house service is unable to complete the journey.
• To provide day to day telephone call/enquiry support, for the Transport Services managerial Staff.
• To operate and best manage the vehicle location system. To operate and deliver appropriate GPS information and translating that data to ensure effective transport service provision.
• To issue instruction via ‘palm top technology’ to drivers and other ‘contracted’ transport services.
• To carry our any clerical duties that is appropriate…