Service Manager

Service Manager
Based in Hemel Hempsteadto £65,000
Our client have been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently.
Manage the day-to-day running of the service department effectively inc approx. 25 fitters (inc 6 no mobiles) plus 2 service dept staff
Manage / Oversee / Service / Maintain approx. 1200 pieces of Plant
Oversee hire equipment checks, including Service Red Pen Checks, PDI’s and major repairs
Lead workshop health & safety standards and safe working practices
Manage major and minor repairs to maximise equipment availability
Supervise and support workshop staff performance and development
Ensure statutory training is up to date across the team
Maintain workshop and yard compliance standards
Deliver toolbox talks and regular team briefings
Analyse weekly purchase order reports to identify savings and highlight overspend
Support recruitment of workshop fitters when required
Drive improvements in engagement, productivity, and retention across the team
Plan, implement and maintain any processes to ensure maximum productivity and efficiencies across the workshop and yard
Hold daily briefings, in conjunction with the Workshop Supervisor, with all workshop staff, to plan upcoming works required
What we're looking for
We’re looking for an experienced professional who brings energy, leadership, and accountability to this role.
Proven experience in a management or supervisory role
Strong leadership and team management skills
Organised, driven, and focused approach to work
Excellent attention to detail
Ability to meet strict deadlines in a fast-paced environment
Strong communication and people management skills
Health & Safety focused mindset
Good knowledge of Microsoft Excel
NVQ Level 3 in Plant Maintenance or equivalent
Plant hire, workshop, or construction equipment experience preferred
What you'll get
 
* A role with purpose and opportunity to make an impact
 
* A collaborative and inclusive environment
 
* Ongoing learning and development opportunities
 * £250 ‘Love to Learn’ voucher each year to support your personal growth and learning goals
 
* One Volunteer Day per year to spend helping a cause that you care about
 
* Subsidised gym membership – we’ll cover 50% of your monthly cost (subject to criteria)
 
* 25 days’ holiday + bank holidays
 
* Enhanced maternity and paternity leave
 
* Mental health & wellbeing support programmes
 
* Regular team socials and events
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds