Cleaning Supervisor

Gloucester, United Kingdom | Posted on 09/10/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Role: Cleaning Supervisor (Maternity Cover)

Contract Type : 9–12 Month Fixed-Term Contract

Shift Pattern : 3 on 3 off shift pattern, working 6:00am–6:00pm

Hourly Rate : £14.35 per hour

Reporting To :
Contract Manager

Overview

The Cleaning Supervisor is responsible for supervising theday-to-day delivery of cleaning services at Gloucester Quays, ensuring that contractual requirements, site specifications and agreed standards are consistently met.

The role involves organising daily deployment, supporting and developing the cleaning team, monitoring performance and maintaining safe working practices. This is a hands‑on supervisory role, requiring active participation in cleaning duties alongside effective team leadership.

The Cleaning Supervisor will help maintain a clean, safe and welcoming environment for customers, retailers, visitors and colleagues acrossthe centre’s internal, external and back-of-house areas.

Responsibilities:

• Supervise the day-to-day cleaning operation, ensuring high standards are maintained at all times.
• Organise and deploy the cleaning team effectively, allocating duties and monitoring performance throughout each shift.
• Lead, motivate and support team members, providing coaching,training and guidance where required.
• Carry out routine inspections and quality checks, addressing any issues promptly and ensuring contractual standards are met.
• Participate in cleaning activities as required, including planned, reactive and specialist cleaning tasks.
• Ensure cleaning equipment, machinery and chemicals are used,stored and maintained safely and in accordance with company procedures.
• Monitor stock levels and order cleaning materials andconsumables as required.
• Maintain compliance with Health & Safety, COSHH andcompany policies, promoting safe working practices at all times.
• Oversee waste management and recycling processes, ensuring allareas remain clean, safe and presentable.
• Build positive relationships with centre management,retailers, contractors and visitors, delivering excellent customer service.
• Complete operational records, shift handovers and reports,keeping the Contract Manager informed of any issues or developments.

• Previous experience in commercial cleaning and supervising orleading a team.
• Ability to organise workloads, prioritise tasks and maintain consistent standards.
• Practical knowledge of cleaning methods, chemicals and equipment.
• Understanding of COSHH, health and safety requirements andsafe working practices.
• Clear communication skills and a professional customer service approach.
• Ability to complete accurate records and use time and attendance systems.
• Willingness to undertake hands‑on cleaning duties and work theagreed rota, including weekends and bank holidays where required.
• Experience in a shopping centre, retail or other busy public environment.
• Experience supporting cleaning audits, KPI reporting and improvement plans.
• Training in the safe operation of ride-on and pedestrian cleaning…