Regulatory Operations Improvement Manager

We exist to create positive change for people and the planet. Join us and make a difference too!

Job:
Business Improvement Manager
- Regulatory Services

Location: UK (Hybrid/Homebased)
Travel: Regular travel to Hemel Hempstead, Loughborough, and other UK locations as required

We are looking for an experienced Business Improvement Manager to support the delivery of a complex operational improvement programme across multiple business functions.

This role will coordinate a range of interconnected work streams involving operational enhancements, implementation of new facilities and working environments, systems and process improvements, governance activities, and business readiness planning. Working closely with senior stakeholders, you will help ensure programmes are delivered successfully while maintaining operational continuity and supporting effective adoption of new ways of working.

This is an excellent opportunity for someone who thrives in fast-paced operational environments and enjoys managing complex programmes involving multiple stakeholders, priorities, and dependencies.

• Lead the planning, mobilisation, and delivery of complex operational initiatives
• Coordinate multiple work streams including facilities setup, operational processes, systems, governance, and people impacts
• Manage programme plans, timelines, budgets, resources, and dependencies
• Ensure delivery aligns with agreed scope, quality standards, timelines, and business objectives
• Apply effective programme and project management methodologies and governance frameworks

• Build trusted relationships with senior stakeholders and cross-functional teams
• Facilitate governance forums, steering groups, and decision-making meetings
• Provide clear reporting on progress, risks, issues, and key milestones
• Manage stakeholder expectations within confidential and sensitive environments

• Identify and manage operational, delivery, and business continuity risks
• Support business readiness and implementation planning activities
• Coordinate changes across people, processes, systems, and operational workflows
• Drive continuous improvement opportunities throughout programme delivery

• Support engagement and communication activities across impacted teams
• Coordinate training and adoption activities aligned to programme milestones
• Promote collaboration, alignment, and smooth implementation of operational changes

• Minimum 3 years’ experience delivering complex, multi-workstream programmes within operational environments
• Experience supporting infrastructure, capital investment, or large-scale operational initiatives
• Strong programme and project management experience within operational or business-critical environments
• Experience working with senior stakeholders, leadership teams, and governance forums
• Demonstrated ability to manage confidential and sensitive information with professionalism and discretion
• Experience working within regulated or compliance-led environments
• Strong understanding of programme planning, dependency management, risk management, budgeting, and resource coordination
• Excellent stakeholder engagement, communication, and influencing skills
• Structured, analytical, and outcome-focused approach
• Degree or equivalent professional experience

• Experience supporting workplace implementation or operational setup initiatives
• Experience with organisational change, operating model implementation, or business readiness activities
• Experience managing third-party suppliers, vendors, or external partners
• Change management or business change delivery experience
• Experience developing business cases or benefits realisation activities
• PRINCE2, APM, MSP, Agile, or similar programme/project management qualification
• Change Management qualification such as Prosci or APMG

• High level of professionalism and discretion
• Calm and resilient under pressure
• Confident communicator with the ability to influence senior stakeholders
• Proactive, pragmatic, and solution-oriented
• Comfortable managing…