Service Manager

We’re Hiring:
Service Manager

Based in Hemel Hempstead
Competitive Salary (DOE)

Our client have been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently.

People are at the heart of what they do. We’re looking for an experienced Service Manager to join their team and lead the service department, ensuring their fleet remains safe, compliant, and ready to perform. This is a fantastic opportunity for a strong people leader with plant industry knowledge, excellent organisation skills, and a drive for continuous improvement.

What you'll do

As an essential part of the Service team, you'll:

Manage the day-to-day running of the service department effectively
Oversee hire equipment checks, including Service Red Pen Checks
Lead workshop health & safety standards and safe working practices
Manage major and minor repairs to maximise equipment availability
Supervise and support workshop staff performance and development
Ensure statutory training is up to date across the team
Maintain workshop and yard compliance standards
Process workshop staff timesheets accurately and on time
Deliver toolbox talks and regular team briefings
Communicate performance targets, objectives, and company updates to staff
Analyse weekly purchase order reports to identify savings and highlight overspend
Support recruitment of workshop fitters when required
Drive improvements in engagement, productivity, and retention across the team

What we're looking for

We’re looking for an experienced professional who brings energy, leadership, and accountability to this role.

Proven experience in a management or supervisory role
Strong leadership and team management skills
Organised, driven, and focused approach to work
Excellent attention to detail
Ability to meet strict deadlines in a fast-paced environment
Strong communication and people management skills
Health & Safety focused mindset
Good knowledge of Microsoft Excel
NVQ Level 3 in Plant Maintenance or equivalent
Plant hire, workshop, or construction equipment experience preferred

What you'll get

A role with purpose and opportunity to make an impact
A collaborative and inclusive environment
Ongoing learning and development opportunities
£250 ‘Love to Learn’ voucher each year to support your personal growth and learning goals
One Volunteer Day per year to spend helping a cause that you care about
Subsidised gym membership – we’ll cover 50% of your monthly cost (subject to criteria)
25 days’ holiday + bank holidays
Enhanced maternity and paternity leave
Mental health & wellbeing support programmes
Regular team socials and events

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds