Servicedesk Supervisor

Job Overview

Servicedesk Supervisor is required for a well-established M&E Contractor with over 40 years in the industry. The role is based at the company's head office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings.

The Servicedesk Supervisor will oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager. The Supervisor will manage daily operations, ensuring efficient scheduling, service delivery, and effective communication with both customers and contractors.

Key responsibilities include overseeing planned maintenance and reactive works, accurate reporting, and updates to the CAFM system. The role is central to supporting safety, quality, and compliance while driving team collaboration, innovation, and continuous improvement in service performance.

This is a 6‑month contract.

• Basic Salary £32,000 – £36,000 (DOE)
• Working hours:
  
  8:00am – 5:00pm, Monday to Friday, 1 hour lunch
• 23 days holiday + Bank Holidays
• 4% of the Employee's basic salary

• Previous experience managing a team of service coordinators
• Strong skillset in liaising with clients and offering contract support
• Live within a commutable distance of Hemel Hempstead
• Hold a full and clean UK Driving Licence
• Proven background in a busy service desk
• Beneficial to have worked with M&E engineers/clients