Servicedesk Supervisor

Servicedesk Supervisor - Job Overview

Position:
Servicedesk Supervisor - 6 Month FTC (Fixed Term Contract) based at the company's head office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings.

This role requires an experienced Service Desk Supervisor to oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager.

The Maternity Service Desk Supervisor will be responsible for managing daily operations, ensuring efficient scheduling, service delivery and effective communication with both customers and contractors. The role is central to supporting safety, quality and compliance while driving team collaboration, innovation and continuous improvement in service performance.

• Oversee planned maintenance and reactive works.
• Ensure accurate reporting and timely updates to the CAFM system.
• Manage daily operations and maintain effective communication with customers and contractors.
• Coordinate scheduling and planning of work for the service team.
• Support safety, quality and compliance objectives.
• Drive team collaboration, innovation and continuous improvement.

• Basic Salary: £32,000 - £36,000 DOE
• Hours:
  
  8:00am – 5:00pm, Monday to Friday (1 hour lunch)
• Holiday: 23 days + Bank Holidays
• Bonus: 4% of the Employee's basic salary

• Previous experience managing or supervising a team of service coordinators.
• Skill in liaising with clients and able to offer contract support.
• Live within a commutable distance of Hemel Hempstead.
• Hold a full and clean UK Driving License.
• Proven background in a busy service desk.
• Beneficial to have worked with M&E engineers/clients.